Director of Revenue Operations, Empathy
$160-180k
+ Stock Options
3+ days a week in office (Flatiron, NY)
Grieving support platform
Be an early applicant
Grieving support platform
101-200 employees
Be an early applicant
$160-180k
+ Stock Options
3+ days a week in office (Flatiron, NY)
101-200 employees
Company mission
To make care as practical as it is compassionate - partnering with employers, insurers, and financial institutions to deliver scalable support that eases emotional burdens, simplifies complex logistics and empowers families to move forward with clarity and resilience.
Role
Who you are
- 10+ years of enterprise B2B experience with at least 6 years in revenue operations roles with proven ability to both build and execute
- Deep Salesforce expertise with hands-on implementation experience
- Track record establishing RevOps in early-stage environments (0-10 AEs) with an eye toward scale
- Experience implementing processes across the full revenue lifecycle (marketing, sales, customer success)
- Demonstrated success building systems that evolved through multiple growth phases
- You're a builder who loves creating from scratch and a doer who's unafraid to get your hands dirty. You thrive in ambiguity, creating structure where none exists. You balance immediate execution with future-proofing, knowing that what works today may need reinvention tomorrow
What the job involves
- As our RevOps leader, you'll build two critical products: impeccable day-to-day operations and a scalable GTM machine designed for hypergrowth
- You'll have immediate impact establishing our foundation while laying tracks for our next growth phase. This role sits on our Business Operations Team, reporting to the Chief Business Officer in New York
- Salesforce Architecture: Build and maintain our CRM as the single source of truth with rigorous data standards and automated workflows that evolve as we scale
- Operating Rhythm: Partner with leadership to establish and optimize the cadence of meetings, reporting structures, and key business reviews that drive accountability across the organization
- Revenue Intelligence: Develop accurate forecasting methodology and transform our funnel stages into a flywheel model with clear stage gates and conversion metrics that reveal actionable insights for strategic decision-making
- GTM Infrastructure: Design territory models, compensation structures, and approval workflows that balance immediate execution with future scalability
- Cross-Functional Execution: Partner with Marketing, Sales, Partner Success, Finance and Legal to build processes that solve today's challenges while preparing for tomorrow's scale
- Sales Productivity: Drive measurable improvements in rep performance, ramp times, and revenue per head by identifying patterns and developing playbooks tailored to specific ICPs, account sizes, and budget parameters
- Tech Stack Orchestration: Evaluate, select and implement tools across both sales and marketing that eliminate friction in our customer journey from lead to expansion
- Manage a Strong Team: Hire, develop, and lead a high-performing RevOps and Marketing Ops team, setting a high bar for execution, ownership, and analytical rigor while remaining hands-on in critical moments
Our take
Grieving for a loved one is one of the most challenging things many people have to do in their life. Amongst the emotional strains of loss, losing someone often comes with an extreme amount of financial, legal and administrative responsibility. Empathy is a platform offering holistic support to families navigating the complexities of loss.
Founded in 2020, the platform and mobile app blends human care with innovative technology to address the multifaceted challenges of grief, estate settlement, benefits and probate. What sets Empathy apart is this comprehensive approach, providing personalised guidance, emotional grief resources, and practical tools through partnerships with employers and life insurers.
A recent round of funding underscores the company’s growing impact, with support from prominent investors and industry leaders. Empathy's success lies in its ability to fill a critical gap in traditional support systems, offering compassionate care that goes beyond financial assistance, and providing invaluable support during life's most difficult moments.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
May 2025
$72m
SERIES C
Mar 2024
$47m
SERIES B
Total funding: $162m
Company benefits
- Premium Healthcare - Medical insurance with an option for $0 deductible & monthly payment, plus vision and dental benefits
- Paid Time Off - Four weeks of paid vacation time, in addition to federal holidays and paid sick leave
- Parental Leave - Paid leave for new and expecting parents with flexible extension and return to office options
- Bereavement Care - Flexible leave and premium access to the Empathy platform for employees, friends, and family dealing with loss
- Financial Wellness - Company-sponsored 401(k) retirement plans with up to 4% employer match for US employees
- Stock Options - Competitive equity offerings for all employees to share in the success of the company
Company HQ
Flatiron District, New York, NY
Leadership
Ron Gura
(Co-Founder & CEO)Previously worked as SVP of Product for WeWork and Product Director/GM for eBay. Also Co-founded The Gifts Project (Acq. by eBay).
Yonatan (Yon) Bergman
(Co-Funder & CTO)Previously the VP of Engineering (Mobile Engineering Manager) of PayPal, and Engineering Manager at eBay.
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