Senior Collections Analyst, Checkr
$92-108k
2-3 days a week in office
Automated background checks
Open for applications
Automated background checks
1001+ employees
Open for applications
$92-108k
2-3 days a week in office
1001+ employees
Company mission
To build a fairer future by designing technology to create opportunities for all.
Role
Who you are
- 3+ years of collection experience
- Sense of urgency in collections, prioritization and delivery
- Excellent negotiation skills, ability to gain trust and confidence with customers, leadership and peers
- Proven history of successful dispute reconciliation/troubleshooting
- Effectively able to manage workload to a deadline
- Ability to identify root cause issues, offer possible solutions and/or next course of action
- Collaborative, positive, team player with commitment to outstanding customer service with external and internal stakeholders
- Experience working in a fast-paced, high volume, high growth atmosphere
- Experience with Oracle, JIRA and Tesorio a plus
- Strong problem-solving skills
- Proficient in MS Office
- Excellent organizational abilities, attention to detail, strong written and oral communication skills
What the job involves
- As a Sr. Collections Analyst you will be responsible for high volume contact with our customers, collecting receivables and reconciling disputes as necessary
- The right candidate will excel at controlling past due while keeping customer goodwill, driving results in a rapidly changing environment
- As a Sr. Collections Analyst, you will report to the Manager, Credit & Collections
- Own and manages customer past due accounts in the US & Canada
- Provides timely resolution of past due and disputed items with customers to ensure continued relationship
- Collaborate with customers, sales, customer success, revenue and billing operations to resolve various issues
- Analyze information and communicate with manager and team as needed to determine next steps
- Manage the refund, agency and write off process for assigned set of customers and see through completion
- Reconcile customer accounts
- Maintain detailed record of interactions with customers including follow up and next steps
- Identify resolution of larger scale issues with are negatively impacting customer experience
- Other projects/duties as assigned
- Process and review credit reports
- Partner with internal teams and develop relationships to ensure positive collaboration
Our take
Checkr addresses the unpleasant and time consuming process of background checks so that companies using on-demand employees can make safer, more informed hiring decisions in less time. Background checks are a critical part of the hiring process, and CEO Daniel Yannisse noticed that they were painfully slow, resulting in loss of work for candidates and productivity downturns for employers.
Before Checkr entered the market in 2014 with its innovative AI technology and a solid $50m in venture capital funding, companies were waiting upwards of two weeks for their checks. Checkr substantially reduces this time frame and has grown to receive a $5 billion valuation.
Checkr has accelerated growth by making several highly advantageous acquisitions of competitor companies GoodHire and Inflection. As the world of work embraces diversity and inclusion, the company announced an end-to-end service for candidates wishing to expunge their criminal records, furthering the company’s ‘fair chance’ mission and clearing 1000s of candidates for free since 2021. New products launched at the end of 2023 include Checkr Pay (providing access to payment right after a shift) and Checkr Onboard (unified onboarding processes), exemplifying how Checkr is keeping pace with a rapidly changing, flexible, and mobile-first workforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES E
Sep 2019
$160m
SERIES D
Total funding: $552.4m
Company benefits
- Parental leave
- Stock optoins
- Work from home opportunities
- Comprehensive Health Plans | We cover 100% of insurance premiums and offer generous parental and family leave
- Competitive Compensation | We offer competitive salaries and meaningful equity
- A Variety of Food and Snacks | Our culinary team serves a rotating menu for lunch each day, along with unlimited snacks and drinks
- Wellness Programs | We invest in the holistic well-being of every team member through education reimbursements, onsite massages, and physical therapy
- Flexible Paid Time Off | We want you to take the time you need to relax and recharge
- Fitness and Public Transport Reimbursement | We’ll cover your commute and help you stay active with our onsite gym or fitness provider of choice
Company HQ
Financial District, San Francisco, CA
Leadership
Jonathan Perichon
(CTO)After an MSc in Computer Science, Jonathan worked as a Software Engineer at Mogreet and deliv for a combined year and a half. He co-founded Checkr in May 2014, serving as CTO since.
Daniel Yanisse
(CEO)Daniel worked as a Software Engineer at Mogreet and Deliv before co-founding Checkr.
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