Senior Software Engineer, Aircall

$130.3-190k

+ Equity

CSS

HTML

JavaScript

Python

REST API

Junior and Mid level

San Francisco Bay Area

More information about location

Cloud-based call centre and phone system

Be an early applicant

Cloud-based call centre and phone system

501-1000 employees

B2BProductivitySaaSMobileTelecommunications

Be an early applicant

$130.3-190k

+ Equity

CSS

HTML

JavaScript

Python

REST API

Junior and Mid level

San Francisco Bay Area

More information about location

501-1000 employees

B2BProductivitySaaSMobileTelecommunications

Company mission

To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.

Job

Company

Role

Who you are

Bachelor’s degree in Computer Engineering or related field of study. Two (2) years related experience as a Software Engineer, Software Validation Test Engineer or related occupation
Experience is required and must include:
Designing and programming distributed systems
Troubleshooting problems with distributed system components
Creating validation strategies for Complex software solutions
Creating and maintaining pipelines for continuous deployment and unit test implementation
Leveraging CI/CD (continuous integration/continuous deployment) pipelines to deliver code for new features
And Implementing REST and gRPC API endpoints utilizing Python, HTML, CSS, JavaScript, and REST

What the job involves

Works closely with cross-functional teams to design, develop and optimize scalable solutions that focus on customer acquisition, engagement and retention
Utilizes a data-driven approach to inform decision-making, identify areas of opportunity and measure the impact of initiatives
Understand the business context and problems holistically, zooming into specific problems to solve them considering the whole picture
Leads projects and initiatives, providing guidance and mentorship to team members and fostering a culture of innovation via operational excellence
Builds new products and features from conception to launch, starting from an MVP and thinking in increments instead of striving for perfection from day one
Ensures the adoption of best practices in software development, security and technology infrastructure

Our take

Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.

Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 15,000 companies using its platform.

The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and recent refresher leadership hires, Aircall could soon be a widely recognised international player in the telephone software industry.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

0% employee growth in 12 months

Glassdoor (3.7)

Trustpilot (3.3)

Company

Funding (last 2 of 6 rounds)

Jun 2021

$120m

SERIES D

May 2020

$65m

SERIES C

Total funding: $225.6m

Company benefits

Food Allowance
Snacks & Drinks
Medical Insurance
Flexible remote policy
Retirement Savings Plan
Outings & Events
Fitness Fund
Commuter Benefits
Referral Bonus

Leadership

Jonathan Anguelov

(CSO)

Ex Investment Banker & Entrepreneur. Studied Finance at ESCP Business School and co-founded Aircall in 2014.

Pierre-Baptiste Béchu

(VP of Communications Platform)

Holds a Master of Engineering from Ecole Centrale de Lyon and a Master's degree in industrial and organizational psychology from Université Lumière Lyon 2. Previously co-founded ClickJob.fr, where they served as CTO.

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