Support Engineer, QuickNode
+ Quarterly bonus
Blockchain API & node infrastructure
Open for applications
Blockchain API & node infrastructure
101-200 employees
Open for applications
+ Quarterly bonus
101-200 employees
Company mission
QuickNode's mission is to help blockchain ecosystems scale, by providing accessible core infrastructure.
Role
Who you are
- We’re looking for a self-starter, who is communication-focused with a deep sense of ownership and a team mentality to collaborate on achieving high-quality customer experience
- We’re looking for an individual who does not need constant supervision to track issues, reproduce customer issues, etc
- Have handled customer support in a technical capacity
- Worked on a remote team of 5-10 people
- Written scripts to figure out why some technical thing is not working
- Managed refunds, credits and charges in Stripe
- Lead a customer support team in a technical capacity
- Advanced scripting in more than one of the following languages: Python, GoLang, Ruby, Bash
- Internet core protocol knowledge: DNS, TCP/SSL, HTTP, etc
- The Ethereum JSON RPC spec
- Experience in maintaining infrastructure as code (Terraform and preferably Ansible, but experience in Salt, Puppet or Chef is acceptable)
- Expertise in managing Linux hosts
- Experience with proactive alerting and monitoring systems technologies
- Dealing with technical customer support (troubleshooting, CLI tools, Linux)
- Adept at setting up software you may be unfamiliar with
- Being extremely thorough in debugging and documenting issues for other teams
- Capable of preemptively solving complex problems prior to their impacting multiple customers
- Documenting your processes and sharing knowledge
Desirable
- Experience in Blockchain
What the job involves
- As a Support Engineer II, you will be working on everything from answering simple support requests from potential customers about our service to setting up a local proxy to debug outgoing Web3 requests
- You will be responsible for ensuring that we provide resolutions to customers quickly and when that is not possible, translate customer hardships into actionable items for our developer team to fix
- Our network is servicing more than 10 billion requests per month, so you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling, and more
- You won’t be alone because we expect every engineer to spend time on customer support, on a rotating basis, to understand our customers better
- You can expect to meet on a daily basis to go over customer issues, task progress and design solutions
Our take
By way of its API and analytics platform, QuickNode makes it faster and easier for developers to build and scale blockchain apps across a growing number of chains including Bitcoin and Ethereum.
The 2017-founded startup counts some major companies amongst its clientele – PayPal, Twitter, OpenSea, Coinbase, and Adobe, as well as popular NFT platform Rarible. Considering that infrastructure & protocols is the most dominant segment of the rapidly growing Blockchain technology market, QuickNode’s high profile clientele puts it in a position of great strength.
The company is targeting an expansion into yet more chains, and its acquisition of NFT Analytics platform Icy Tools suggests that it’s also very keen to broaden its product offering. Recent funding will enable the company to accelerate global expansion and further empower the people building the groundwork for a decentralized future.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jan 2023
$60m
SERIES B
May 2022
$1.1m
SERIES A
Total funding: $101.9m
Company benefits
- Remote first: work from anywhere
Company HQ
Sunny Isles Beach, FL
Leadership
Alexander Nabutovsky
(Co-Founder & CEO)Previously spent almost 17 years as CEO of internet hosting provider ISPRIME, as well as four years as CEO of content delivery network BelugaCDN.
Dmitry Shklovsky
(Co-Founder)Spent 12 years at web hosting provider ISPRIME, as a Corporate Account Manager then Director. Co-founded BelugaCDN with QuickNode's Alexander Nabutovskya and Manuel Kreutz.
Manuel Kreutz
(VP Engineering)Was the Co-founder of OXEO Web Hosting before spending 12 years at ISPRIME as VP of Software Engineering. Carried out the same role at BelugaCDN from 2014-2018.
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