Customer Operations Analyst, Zinc Work
£35k
Plus Zinc shares, issued through the EMI Scheme
2 days a week in office
Automated employee reference and background checking software
Open for applications
Automated employee reference and background checking software
21-100 employees
Open for applications
£35k
Plus Zinc shares, issued through the EMI Scheme
2 days a week in office
21-100 employees
Company mission
To change the way people prove their work identity.
Role
Who you are
- If you’re someone who thrives on turning messy data into clear insight, loves working cross-functionally, and wants to have a real impact on how teams operate, this role is for you
- Whether you’ve worked as a Data Analyst or you’re an operations pro with a data edge, you’ll find the perfect balance here between technical challenge and business influence
- You’re fluent in SQL and know how to use it to interrogate databases, build queries, and surface key trends
- You’re no stranger to a VLOOKUP, pivot table, or nested formula. Excel is your sidekick
- You can turn numbers into narratives, building visuals that help teams instantly grasp the message
- Stats, patterns, anomalies, you’ve got a sharp analytical brain and love digging into data
- You can clearly explain your findings to senior stakeholders, even if they’re not data experts
- You know how to read a room, build trust, and adapt your style to different personalities and contexts
- You turn complex insights into plain English and actionable steps that teams can run with
- You’ll be working with multiple teams and stakeholders—cross-functional alignment is your thing
What the job involves
- This isn’t a back-office reporting role. You’ll be at the heart of our Customer teams, embedded with Account Management and Customer Success leaders, surfacing insights that shape strategy, spot growth opportunities, and remove friction in how we work
- Your analyses won’t sit on a shelf, they’ll directly drive action, unlock scale, and supercharge team performance
- Analyse customer usage, product engagement, and conversation metrics to highlight what’s working, and what’s not
- Uncover patterns in usage and invoicing data that point to revenue opportunities (and hand them to our Account Management and Customer Success teams)
- Translate complex data into clear insights, whether it’s a spreadsheet, dashboard, or quick summary for a meeting
- Work closely with our Customer Success & Account Management leaders to identify where we can improve customer journeys and internal operations
- Collaborate with our Customer Success ops and automation leads to build systems, join up tools, and make ops smoother
- Confidently share your findings in team deep dives and leadership forums, your insights will shape real decisions
Application process
- Application Deadline: May 07, 2025
- Video Exchange
- Talent Discovery Call
- Google Meets Interview
- Zinc Referencing Demo
- Final In Person Interview
- Hired
Salary benchmarks
Our take
The existing processes for referencing and background checking suffer from notable inefficiencies, marked by biases, time-consuming procedures, and an intimidating experience for candidates. Addressing these challenges, Zinc Work aims to solve these processes by introducing an automated reference and background-checking solution.
Setting itself apart in the market, ZinC Work focuses on the user-friendly design of its solution, its swift integration into existing Applicant Tracking Systems (ATS), and its high level of customisation. With a vision to offer a solution for background checks, Zinc covers a spectrum from criminal record checks to financial, education, identity, employment, and reference checks.
Recently securing funding, led by esteemed financial services investor AVP (AXA Venture Partners) and supported by Seedcamp, facilitating the launch of groundbreaking industry initiatives. These include the introduction of the first reusable global Right To Work check, the first Employment verification reference integrated with HMRC, and a background check template library collaboratively contributed to by over 40 Zinc Work customers. This financial injection underscored Zinc's commitment to innovation and reinforced its positon as a trailblazer in the realm of automated reference and background chec king solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
43% female employees
Company
Employee endorsements
Team energy
"Team energy is great, there is lots of positivity and support. Because we only come in 2-3 days a week, when we are in everyone is engaged and happy..."
Funding (last 2 of 3 rounds)
Jul 2023
$6.8m
SERIES A
Mar 2022
$1.4m
SEED
Total funding: $8.6m
Company benefits
- 24 days holiday + Bank Holidays + your birthday off
- Apple laptop and latest tech gear for your home workstation
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company Retreat - this year in 🇫🇷
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
Company values
- Empathy: Seeking to understand your perspective first
- Collaboration: We will work teogether to solve problems
- Empowered: Empowering candidates with information and data
- Speed: We will work to deliver at pace
- Integrity: We are truth seekers, providing transparent information
- Pragmatic: We're a solutions oriented team that seeks to solve
Company HQ
London, UK
Articles
Leadership
Charlotte Lucy Hall
(Co-Founder)Previously a Marketing Manager at Superscript, Podcast Producer at Talent Hacks for Scaleups, and a Marketing Executive at ILTM.
Luke Shipley
(Co-Founder)Previously EMEA Head of Technology at Intelletec for 1 year. Has also co-founded stitch Leggings and Lean Lychee.
People progressing
He was a regular soldier in the Army, after leaving and studying he joined Zinc as an SDR (After a spell gold diving in FLorida). Having come in with no experience he has promoted fast through Zinc.
Tiasha joined Zinc way back in 2021, she highlighted that she wanted to work in Account Managment and has worked hard to make this career change happen.
Diversity, Equity & Inclusion at Zinc Work
- We currently do not record LGBTQIA+ status: our team is small, which means data is hard to anonymise.
- As of January 2024, 48% of the Zinc team are Ethnic Minorities.
- We offer flexible working for everyone from day one.
- Accommodations are available for everyone, regardless of status and never need to be justified: this is outlined in our DEI Statement which is accessible to all employees.
- We offer prayer space at our co-working offices, and flexible diary arrangements for employees to keep their faith.
- We’ve created a ‘Manual of Me’ page in our company Notion: to help foster understanding and allow team members to advocate for their communication style and work patterns.
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