Sales Development Flex Manager, ServiceTitan
CA$123.3k
+ equity
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
CA$123.3k
+ equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- If you thrive in a fast-paced environment, love developing early-career talent, and want to build your management toolkit across a world-class SDR organization, this is the role for you
- Direct experience as an SDR/BDR with applicable team lead or management experience
- Direct experience in a closing AE role for 12+ months
- Strong preference for 1+ years of sales management experience
- Outbound-specific cold-calling experience—not just inbound lead handling
- Track record of success in both an AE and leadership role; history of managing, or being a part of, a high-performing sales team
- Strong understanding of outbound pipeline generation processes and methodology
- Enthusiastic, adaptable, and vibrant attitude—comfortable leading new teams with short ramp time
- Exceptional operational excellence skills with strong organizational foundations
- Expert communication and presentation skills with high emotional intelligence
- Strong interpersonal skills and ability to build trust quickly across teams and leadership levels
- Analytical mindset, comfortable generating reports and identifying trends in data
- Openness to change and eagerness to take on new assignments, projects, and team environments based on business need
- Proficiency with Salesforce.com is required
- Experience with outbound cadencing tools (such as Nooks, Salesloft, Gong, etc) and associated sales enablement tech stack solutions strongly preferred
- Adept at adopting and rolling out new sales enablement technologie
- If you’re a motivated, flexible leader ready to grow through breadth of experience—we’d love to meet you
- If you have the skills but are hesitant to apply because of your background, apply anyway
What the job involves
- As the Sales Development Flex Manager, you will play a pivotal and uniquely impactful role across ServiceTitan’s Sales Development organization
- This is not your average manager seat—it’s a high-visibility opportunity for an adaptable, results-driven leader who thrives on variety, loves building high-performing teams, and wants to make a broad organizational impact
- In this role, you will serve as a “floating” first-line SDR Manager, stepping in to provide coverage and lead Sales Development Rep (SDR) teams across the organization during manager absences or working on special high-impact projects
- During coverage periods, you’ll be embedded with a team—running the full playbook of a front-line manager—while gaining exposure to 5+ second and third-line leaders and directly influencing pipeline production across the business
- Your primary focus will be on leading a team of outbound Sales Development: cold calls, cold emails, direct mail, creative follow-up—whatever it takes to help us find and serve as many service contractors as possible
- Lead & Develop SDR Teams
- Manage SDRs on objectives, activity metrics, and performance achievement
- Conduct weekly 1:1s with each SDR to coach, develop, and drive accountability
- Serve as a mentor and steward of the ServiceTitan culture for your team
- Motivate, incentivize, and recognize team members to encourage top performance
- Stay abreast of and coach SDRs on outbound best practices including cold calling, sequencing, and messaging
- Drive Pipeline & Strategy
- Monitor lead processes, key metrics, and catalyze pipeline creation across your assigned team
- Shape and implement SDR strategy and outbound processes for the teams you cover
- Report to senior management on operational and financial KPIs
- Help evaluate new technologies and programs to drive superior SDR performance
- Flex Across the Organization
- Step into team assignments (typically 1–6 months) covering absences or unexpected gaps on the management team
- Maintain all internal customer and business partner relationships aligned to the team you are covering
- Serve as proxy for QBRs, performance management conversations, team meetings, and cross-functional syncs
- Deliver a detailed transition document and handoff recap to the returning manager at the conclusion of each assignment
- Contribute to special projects and strategic initiatives that advance the broader Sales Development and GTM organization
- Over-communicate updates, observations, and needs to senior leadership to ensure team continuity
- Recruit & Build
- Recruit, interview, and onboard new SDR team members to support organizational growth
- Help onboard and train new hires for speed-to-ramp and long-term success
- Partner hand-in-hand with senior leadership to build the best SDR organization in the country
- The Sales Development Flex Manager is a rare opportunity to gain exposure across an entire sales organization, work alongside top leaders, and make a measurable impact on pipeline production at ServiceTitan
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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