IT Administrator, Replit

• 6+ years of experience administering enterprise SaaS collaboration platforms in a cloud-first environment (Google Workspace, Slack, Notion)
• Deep expertise administering Google Workspace Enterprise (security controls, lifecycle management, DLP, Vault, Drive permissions, shared resources)
• Strong experience administering Slack Enterprise, including governance of apps, data retention policies, enterprise security settings, and Slack Connect
• Experience administering an ITSM or ticketing platform including workflow configuration and reporting
• Experience administering Notion or similar knowledge management platforms
• Demonstrated experience managing SaaS licensing models, renewals, utilization tracking, and cost optimization
• Experience collaborating with SecOps on incident response and security investigations
• Working knowledge of SOC 2 and ISO 27001 control frameworks and audit readiness processes
• Strong analytical troubleshooting skills with the ability to diagnose complex cross-system issues

Desirable

• We are seeking an IT Systems Administrator to be the primary owner and escalation point for Replit’s enterprise collaboration platforms
• The successful candidate will be responsible for advanced administration, secure configuration, licensing strategy, feature evaluation and implementation, and complex troubleshooting of platforms such as Google Workspace and Slack
• This role ensures platforms are configured and maintained according to security-by-design principles, partners closely with SecOps to investigate and remediate incidents, platform integrations, and drives cost optimization through effective license management
• The administrator also supports audit readiness by maintaining controls and evidence aligned to SOC 2 and ISO 27001 standards, ensuring collaboration systems remain secure, compliant, scalable, and operationally efficient
• Own and administer SaaS collaboration platforms include Google Workspace, Slack, message hygiene, IT ticketing, digital signing and knowledge management
• Serve as the primary escalation point for advanced administration, configuration and troubleshooting of collaboration platforms
• Act as the subject matter expert (SME) and platform owner for assigned systems, responsible for architecture decisions, configuration standards, lifecycle management and long-term roadmap alignment
• Own licensing strategy across administered platforms, ensuring appropriate license assignment, cost optimization, feature alignment, renewal management and utilization reporting
• Evaluate, test, and implement new features and platform capabilities in alignment with security, compliance and business requirements
• Troubleshoot and resolve complex platform issues, including availability disruptions, integration failures, permission misconfigurations and automation breakdowns
• Partner with Security Operations (SecOps) to investigate and remediate platform-related security incidents and policy violations
• Participate in internal and external audits, ensuring systems meet SOC 2 and ISO 27001 compliance requirements, prepare audit evidence and support control walkthroughs
• Develop documentation, standards, and operational runbooks for Tier 1/Tier 2 support teams
• Conduct POC/POV collaboration platforms to address business requirements