Vice President of People Operations, Fetch
$220-280k
+ Equity
More information about location
Mobile shopping and rewards platform
Posted today
Mobile shopping and rewards platform
501-1000 employees
Posted today
$220-280k
+ Equity
More information about location
501-1000 employees
Company mission
To help reimagine what shopping looks like.
Role
Who you are
- 15+ years experience in people operations, with at least 5 years in a management role
- 5+ years experience managing Cross-Functional Partnerships with organizational leaders from Talent Acquisition, Compensation, Finance or Operations in a high-growth environment
- Experience leading the selection and rollout of HR technical platforms such as HRIS, ATS, or LMS
- Ability to connect data to outcomes, measuring and identifying areas for improvement. Utilizes data-driven insights to inform decision-making and enhance HR strategies
- Proven track record of delivering People Operations programs that drive value and are transformational
- Ability to communicate complex information to a wide range of stakeholders, including executives, managers and employees
- Fosters a culture of excellence, collaboration, and innovation, ensuring that Fetch’s values are immersed in the employee experience
What the job involves
- Reporting to the Chief People Officer, the VP, People Operations is crucial in shaping Fetch's future by optimizing PX processes, driving people strategies, and ensuring the organization is built for scale in alignment to the company’s vision and long-term goals
- This role focuses on building a thriving culture, boosting employee engagement and turning high-priority initiatives into actionable results
- Travel is expected up to 15% per year
- Challenge existing operating models for improvements, identify gaps and make the case for change with efficiency and scalability in mind
- Identify key performance indicators for the People Experience team; assess the organization’s success and market competitiveness based on these metrics
- Create data insights on people trends and apply throughout the organization to drive decision-making and outcomes. Regularly analyze and assess the performance of HR initiatives, making data-driven recommendations for improvement
- Oversee the implementation and management of HR systems and technologies
- Proven track record of creating multi-year HR process and technology roadmaps significantly improving the employee experience
- Key member of the due diligence and integration processes for corporate infrastructure
- Navigate and manage the complexities of state-specific employment laws and regulations to ensure compliance across Fetch
- Develop and execute a long-term vision for People Operations at Fetch, aligning with the PX People Strategy and Fetch’s ambitious business objectives
- Identify opportunities for process improvements, areas for automation, and digital transformation across PX, ensuring the organization is prepared to scale successfully
- Lead effective design and rollout of strategic programs in all key areas of HR, such as employee relations, people analytics, performance management, HR systems & tools, compliance, immigration and onboarding
- Drive the organization towards a culture of excellence, preparing leaders and teams to embrace organizational change. Work closely with business leaders to foster an environment where employees feel motivated and engaged, driving high performance in a fast-paced, competitive environment
- Lead and inspire the People Operations team, providing mentorship and fostering professional growth and development
- Encourage a supportive, collaborative atmosphere that drives high performance. Effectively delegate tasks while recognizing and celebrating the unique strengths each team member brings
- Develop and nurture strong cross functional partnerships, driving business results and inspiring a culture of transparency, collaboration, and accountability
- Provide strategic direction and support to the CPO on all people-related matters
- Act as a trusted advisor to leadership on organizational structure, change management and employee development
- Operate with the highest level of conduct, integrity, and confidentiality, setting the example for the company
Our take
Leading mobile shopping and loyalty platform Fetch has seen explosive success in recent years. Its concept is simple: users receive spendable points in exchange for scans of their shopping receipts.
The app has tens of millions of daily active users with even more downloads, and has seen impressive growth, having now reached 'unicorn' status twice over. This should come as no surprise. Brand reinforcement is crucial to customer retention and acquisition - but it is harder than ever, with the fragmentation of choice on the market and the declining efficacy of marketing. So material loyalty benefits are likely to prove a crucial tool in creating and leveraging a strong customer base.
Whilst Fetch faces competition from similar receipt-scan rewards platforms like ReceiptPal and Ibotta, it grew into a profitable company in late 2023. It is using its most recent Morgan Stanley-backed funding to aggressively add brand partners at a competitive pace and onboarding staff at a level that promises strong continued growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
10% employee growth in 12 months
Company
Employee endorsements
Flexible working
"I work unusual hours. I'm a night owl and hate mornings. I don't get any push back for working non-traditional hours."
Funding (last 2 of 7 rounds)
Apr 2022
$120m
SERIES E
Mar 2021
$210m
SERIES D
Total funding: $456.6m
Company benefits
- Stock Options: Fetch wants you to be on the rocketship with us! Options will give you the opportunity to share the excitement of the company growth and have your own stake in its success
- 401k Match: We match 100% of the first 3% of your 401K contribution
- Benefits for humans and pets: We offer comprehensive PPO and HDHP plans (Dental | Vision | Life Insurance) in addition to pet insurance, fully covered for the first pet. Our bereavement leave also includes our furry friends
- Continuing Education: Fetch provides up to $10,000 per year in education reimbursement support for any job-related courses/programs/certifications. You will also have access to Udemy, an online course provider with thousands of topics to discover
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. Current groups include Amplify BiPoC, Amplify Women, Amplify LBGTQ+, Amplify Family, and Amplify Veterans
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our End-of-Year break
- Robust Leave Policies: Whether it’s for you or a loved one, Fetch offers generous leave time for various health and personal needs that take you away from work. Our parental leave policy provides 18 weeks of paid time off for primary caregivers, 12 weeks for secondary caregivers, and the option to create a flexible return to work schedule in the last few weeks of leave
- Wellness Program: Utilize these tools and resources to bring your best self to work each day
- Wellness coach on staff to help you create goals, provide accountability and support you on your wellness journey
- Nutrition counseling through Charge Nutrition
- Gympass membership to access in-person gyms, virtual workout classes, meditation apps, and much more
- Employee Assistance Program (EAP) provides no cost, confidential resources and services to help navigate life's many changes and challenges
- Hybrid Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham or Chicago 1 - 2 times per week. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home
- Social Impact Efforts: Take part in volunteer events or donate to your favorite organizations through BrightFunds
Company values
- Speed
- Trust
- Action
- Diversity
Company HQ
Madison, WI
Articles
Leadership
Wes Schroll
(CEO)Founded Fetch while in undergrad at UW-Madison and grew the company into the nation's No. 1 rewards app, connecting millions of consumers with their favorite brands.
Tyler Kennedy
(VP of Operations)Studied Business Administration at the University of Wisconsin-Madison. Founded his first company, a yacht detailing company, when they were only fourteen.
Salary benchmarks
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Diversity, Equity & Inclusion at Fetch
Shonita Torry, SHRM-CP (Diversity, Equity, Inclusion, & Belonging Specialist )
- Diversity, Equity, Inclusion, and Belonging are key areas of focus for Fetch as we grow.
- As we build a more DEIB focused organization it is every one of our jobs to become more inclusive in our thoughts, speech, decisions and actions.
- Diversity. The presence of a multitude of demographic differences within our teams.
- Equity. Promoting fairness while acknowledging the different needs of individuals within our organization as they pertain to our internal processes and procedures.
- Inclusion. Our focus on our employees' feeling they are respected, have agency and are able to participate and achieve to their goals.
- Belonging. The sentiments and feelings of psychological safety and support when inclusion is realized. Belonging occurs when there is an acceptance of individuals regardless of their intersections of identity.
- Our objective is for people of all identities to be included and represented across our organization. We practice inclusion and representation by amplifying voices, creating and maintaining respectful relationships, and cultivating an equitable workplace and community for all.
- To accomplish this objective, we've implemented New Hire INCLUSION orientation on day one.
- "My personal belief is that when a company leads with INCLUSION first, then Diversity, Equity, and Belonging will organically grow. This is what we are creating at Fetch - a CANVAS of INCLUSION. You get to help paint on this canvas." Shonita Torry SHRM-CP, DEIB Specialist
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