Customer Success Accountant, ScaleXP

• Accounting qualification (ACA, ACCA, CIMA or equivalent), either qualified or nearly qualified
• 2 years' accounting experience in a small company using Xero or QuickBooks
• Deep understanding of financial reporting and the interplay between financial statements
• Ability to simplify and explain complex accounting concepts to customers
• Strong client management and troubleshooting skills
• Self-starter attitude with excellent time management and prioritisation skills
• Comfortable working across multiple responsibilities in a dynamic setting

Desirable

• ScaleXP is an award-winning, AI-powered financial platform that automates revenue recognition, streamlines month-end close, and consolidates multi-entity data
• Our software integrates seamlessly with tools like Xero, QuickBooks, and HubSpot to deliver real-time KPIs and metrics - enabling finance teams to eliminate tedious spreadsheets and save up to 3 days each month
• We're growing quickly and are proud to be a Xero Staff Pick, their highest honour for integrations. At ScaleXP, you'll join a passionate team reshaping the future of finance and accounting
• We're looking for a qualified accountant (or near qualified accountant) who loves solving problems and enjoys working directly with customers. This role sits within our Operations team and is central to both customer success and product evolution
• You'll work closely with CFOs, founders, and accountants to ensure they get maximum value from the platform - while also shaping how the next generation of accounting software is built
• You’ll be at the heart of a fast-moving startup, where your ideas and input directly shape both the product and customer experience — making a visible impact from day one
• With exposure to cutting-edge tech and direct access to CFOs and founders, this role offers a unique opportunity to accelerate your learning curve and expand your skill set quickly
• Customer Success & Support
• Guide customers through financial reporting, journal creation, and issue resolution
• Respond to support queries from finance teams globally
• Run product walkthroughs via video calls for new and trial users
• Create and maintain customer-facing resources: videos, tutorials, articles, in-app chat
• Proactively communicate new features and upgrades to customers
• Support onboarding and help customers transition from spreadsheet-based reporting
• Work with the COO of ScaleXP to create enhancements which make it easier for customers to self-onboard and self-serve
• Product Development & Innovation
• Collaborate with the product team to relay customer feedback
• Suggest product improvements and contribute ideas for future functionality
• Support the development of new features by testing and validating workflows

• Please send your CV and a short cover letter
• We will contact you with further steps if applicable