Technical Partner Success Manager, Mitek Systems
$90-125k
Mobile capture and digital identity verification solutions
Job no longer available
Mobile capture and digital identity verification solutions
501-1000 employees
Job no longer available
$90-125k
501-1000 employees
Company mission
To be an indispensable partner in fighting identity fraud for the markets and geographies we target, empowering customers with trust and convenience in a connected world.
Role
Who you are
- Software development experience or computer science degree
- 5+ years of experience in customer-facing roles
- Understanding of Biometrics business applications
- Proven ability to identify customer’s business objectives
- Experience discovering future opportunities based on partners results and roadmaps
- Understanding of software engineering including product life cycles, development processes, and deployment options
- Ability to establish strong relationships with business decision makers
- Strong organizational/time manager
- Willingness to travel up to 25%
- Ability to work virtually in a global environment
- Technical proficiency for first call troubleshooting and problem resolution preferred
What the job involves
- We're seeking a Partner Success Manager to work with our existing clients, helping them leverage ID R&D's products to achieve their business objectives thereby resulting in our success
- We'll train you to have an understanding of both the customer’s business and ID R&D’s value proposition
- Our desired outcomes are two-fold: increasing adoption of ID R&D products and identifying new ways that ID R&D can help our clients, such as new product ideas
- As our Partner Success Manager, you'll bring your skills in execution and project management, ensuring that interaction between ID R&D and our partners is organized and valuable
- Furthermore, you'll utilize your skills at managing business relationships, and successfully building trust through integrity, competence, and effective communication
- As a frontline, customer-facing representative of ID R&D, you will project the values of ID R&D as you build relationships and facilitate engagement between the customer and multiple teams at ID R&D
- You will initiate capturing and sharing the challenges customers face in growing their businesses, including: go-to-market barriers and software integration hurdles; defining the best mix of actions related to creating, maintaining, and executing customer success plans with stakeholders from the customer and from ID R&D; mapping out organization structures and building relationships to ensure we are serving all stakeholders; and presenting new ideas to test product concepts
- You will be highly competent in knowing and communicating the ID R&D product portfolio and the value propositions it offers, providing first-hand knowledge of capabilities
Our take
Designed to build trust in the digital world, Mitek Systems delivers mobile capture and digital identity verification solutions using AI and machine learning. Founded in 1986, Mitek has leveraged its extensive experience to become a leader in its field.
Mitek has achieved significant success as a fraud prevention tool. Enterprise clients, including PayPal Morgan Stanley, and TD Bank, use Mitek to verify user identities during digital transactions, helping financial institutions and other highly regulated markets mitigate financial risks. AS identity-related fraud increases, the global digital identity solution market is projected to grow to nearly $50B by 2026.
Mitek's solutiopns are integral to its clients' operations, enabling seucre and efficient digital transactions. With a solid reputation and a growing market, Mitek continues to expand its influence and drive innovation in digital identity verification.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (1 round)
Feb 2015
$0.1m
GRANT
Total funding: $0.1m
Company benefits
- Investment opportunities
- Paid volunteer days
- Professional training & certifications
- Open door policy with leadership
Leadership
Max Carnecchia
(CEO, not founder)Previously acted as CEO for Illuminate Education, Dassault Systemes BIOVIA, and Interwoven.
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