Customer Success Manager, Intenseye
UK/EMEA
Offers Employee Stock Option Package
AI-powered workplace safety platform
Job no longer available
AI-powered workplace safety platform
101-200 employees
Job no longer available
Offers Employee Stock Option Package
101-200 employees
Company mission
To transform workplace safety with computer vision AI.
Role
Who you are
- Are passionate about customer success and customer experience
- Experience working as a Customer Success Manager ideally within a start-up / scale-up Saas platform company
- At least 3-4 years in a customer success management role; including managing large Global Enterprise customers spanning multi-department implementations
- Experience owning a renewal forecast
- Excellent customer discovery skills
- Organized with exceptional follow-through
- Experience managing SaaS relationships with C-Suite stakeholders
- Experience working with product management and sales teams is strongly preferred
- Strong oral and written communication skills with the ability to conduct strategic presentations to executive stakeholders both in English and Turkish
- Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer
- Demonstrate the ability to work well in a geographically-distributed team
- Interest in working with any of these technologies would be highly beneficial: Artificial Intelligence (AI), Machine Learning (ML), Deep Learning (DL), Computer Vision
What the job involves
- We are seeking an experienced Customer Success Manager for our growing EMEA team based in the United Kingdom
- The Customer Success team aims to drive an exceptional experience and sustained value for Intenseye customers through building trust and consulting on the Intenseye platform
- The outcome is realized by increased value, satisfaction, and renewal and expansion of the customers to provide a direct impact on the growth of the company
- We are looking for a Customer Success Manager to work alongside our global enterprise customers (Fortune 500+) to own their end-to-end success and be responsible for revenue retention, upsell, growth & expansion, and overall customer satisfaction
- Be the trusted advisor and advocate for EMEA enterprise and key customers
- Build strong customer relationships and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with our platform
- Actively engage customers through regular strategy calls and business review meetings to support in achieving the customer’s health and safety related objectives and KPIs and provide value proof to demonstrate the platform’s impact on the business
- Collaborate with other departments to ensure adoption and successful renewal
- Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability
- Monitor customer health and build associated risk mitigation plansBuild and maintain onboarding plans to maximise platform usage
- Resolve customer inquiries by aligning customers with the right resourcesIdentify opportunities for upselling, optimize current investment and expansion
Application process
- Zoom meeting with our People Team - Intenseye Introduction (45 mins)
- Zoom meeting with the Director of the CS team - Overview (30 mins)
- Zoom meeting with our CS team and Leadership Team - Role Play (60 mins)
- Zoom meeting with our CEO (30 mins)
- Reference + Background Checks
Our take
Safety in the workplace can concern anything from trip hazards to PPE, and it is essential for businesses to keep on top of it to keep their workers safe, the company compliant, and business efficient. However, monitoring health and safety can be difficult without dedicated staff checking especially in large workplaces, and this increases staffing costs dramatically.
Intenseye provides a workplace safety monitoring platform that leverages AI to identify unsafe acts and conditions from a camera source. The allows workplaces to be monitored 24/7 at minimal additional cost, ensuring that they are safe, providing real-time notifications and analytics, and facilitating the automated operationalization of compliance.
Whilst other companies are using AI to augment how quickly hazards can be recognized through a video signal, Intenseye stands out with its specialized approach to workplace safety, something that must be monitored in every workplace. The company has raised considerable funding, the latest of which comes from the industry's largest ever fundraise, to expand its technology ecosystem.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2024
$64m
SERIES B
Sep 2021
$25m
SERIES A
Total funding: $93.2m
Company benefits
- Support for individuality & continuous education: We stand with you on your journey whether it is the autonomy to make decisions and a true voice in the direction of the company or a need for support in continued development of your education or your passions.
- Stock option plan: We want our team to be rewarded for the value they bring to the company, all eligible employees enjoy new hire equity.
- Competitive salaries: We offer a competitive salary which we benchmark constantly.
- Team, events & activities: We believe great teams are built through shared experiences. From energizing company offsites to in-person gatherings and a weekly lunch in our NYC HQ, we make time to connect beyond work. No matter where you’re based, you’ll find plenty of opportunities to build relationships, have fun, and strengthen our culture together.
Company HQ
Koreatown, New York, NY
Leadership
Sercan Esen
(Co-Founder & CEO)Experience as Artificial Intelligence Consultant for Sony from 2014 to 2018.
Serhat Cillidag
(Co-Founder & CTO)Experience as Software Engineer for Sony from 2017 to 2018.
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