Community and Membership Manager, Organise

£36.3-43.8k

Our salary formula adjusts to your experience + country. + benefits including stock options

Junior and Mid level

Remote from Europe, UK, US

More information about location

Next generation of collective action

Job no longer available

Next generation of collective action

1-20 employees

B2CNetworkingSocial ImpactCommunity

Job no longer available

£36.3-43.8k

Our salary formula adjusts to your experience + country. + benefits including stock options

Junior and Mid level

Remote from Europe, UK, US

More information about location

1-20 employees

B2CNetworkingSocial ImpactCommunity

Company mission

To give everyone the tools, support and confidence to improve their life at work.

Job

Company

Role

Who you are

You have experience of building and managing a big online community
You are excellent at communicating, collaborating and supporting people from different backgrounds and cultures
You are outcome-oriented, a natural multitasker, comfortable with multiple projects/conversations/shifting goalposts. This is a role where things will constantly change!
You are a strong communicator, able to write excellent copy to engage and motivate our members and represent Organise
You are up to date with trends and developments in digital organising, marketing, and community management
You are open-minded and willing to learn new approaches to your role and our culture

What the job involves

Managing our inbound communications, responding to members’ queries and comments sensitively and swiftly using our tone of voice
Managing comment moderation and replying to comments, to build members’ confidence and create a safe, inclusive environment in line with our community guidelines
Spotting opportunities among our membership for storytelling content, campaign ideas, or higher-bar engagements (i.e. starting a campaign, becoming a monthly contributor)
Observing our members’ behaviour across our products and suggesting fixes and tests to improve our members’ experience
Contributing to team strategic planning, particularly with our network product that will help organisers to communicate with each other peer-to-peer

Application process

1. Apply on Otta
2. We'll invite you to answer four application questions via our system to remove bias
3. We'll do a 20 minute interview for both of us to get to know each other
4. If both sides are keen to proceed, we'll invite you to a final 90 minute interview with the hiring manager and CEO (30 min task + 60 min conversation)
5. Hopefully we'll be discussing when you start!

Our take

The rise of global corporations and the expansion of the gig economy in recent years has put the spotlight on employee rights – particularly as the proportion of UK workers who are members of a trade union continues to decrease. Organise is an early stage startup helping employees in the UK to action changes in their workplace. Through Organise, anyone start their own anonymous campaign and leverage surveys, petitions, crowdfunding and direct outreach to influence the companies they work for and encourage them to change their employment practices.

The company aims to combine the power of collective action, traditionally harnessed by trade unions, with the reach and insight of modern digital campaigns. The platform is seen as complementary to union activities and many of its members are union members too.

To date, Organise has enabled workers to mount successful campaigns against unjust working practices at companies including McDonald’s, Ted Baker, Amazon, Uber and Deliveroo. There are now over a million people in the Organise network – which is currently centred on the UK – although the company is looking to expand to the US, following a successful seed raise.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Jul 2020

$0.8m

SEED

Jul 2018

$0.1m

SEED

Total funding: $1m

Company benefits

Equity in the business
Wellbeing benefit and access to Spill
Remote working budget
Learning & development budget + progression support
Involved in other aspects of the business, from strategy, management and training, to shaping team culture
Being part of something that's both commercially successful and socially important

Company HQ

Farringdon, London, UK

Leadership

Nat Whalley

(CEO)

Background in political campaigning at 38 Degrees and Avaaz, and co-founder of digital agency ChangeLab.

Bex Hay

(CTO)

Former CTO and Campaigns Manager at 38 Degrees. They are currently the Chairperson-Executive Council for OPEN (Online Progressive Engagement Network) and a Board Member of Uplift - People Powered Change.

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