Sales & Expansion Manager, Personio
Mid Market
Plus pre-IPO equity
2-3 days a week in office
Intelligent HR platform for SMEs
Job no longer available
Intelligent HR platform for SMEs
1001+ employees
Job no longer available
Plus pre-IPO equity
2-3 days a week in office
1001+ employees
Company mission
To help organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient.
Role
Who you are
- You have at least 3 years of experience in a Sales/ Upsell driven role in SaaS or HR/Recruitment environment
- With your experience in lead qualification and pain identification, you quickly acquire a holistic understanding of the customer and can offer individual added values
- You have an affinity for software and, thanks to your solution-oriented nature, you are a competent contact person for our existing customers
- You have a good command of German (C2 level) and English, both written and spoken
- You are extremely diligent and have great time management skills
- Ideally, you have worked in a high pace start-up/ scale-up environment before
- Ideally, you have worked with tools like Salesforce, Chargebee or Tableau before
What the job involves
- It’s time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people
- In our Customer Growth Team, you are a fundamental part of our growth strategy and responsible for maximizing our recurring revenue
- You actively foster customer loyalty by closely interacting with our existing customers in the German market as a trusted advisor
- If you are ready to build the category leader for HR software for SMEs in Europe with us and develop further, we are excited for you to join us!
- Portfolio/ Contract Management: You own a portfolio of ~100 mid-market customers (250-500) employees). You establish yourself as a product value advisor for your customers, and are responsible for all commercial topics, e.g. renewing your customer contracts by preparing offers, negotiating prices, and documenting all relevant insights. In close collaboration with your Customer Success Manager, you are the first point of contact to accelerate customers growth via a strategic high-touch approach
- Cross- and upselling: You lead the complete cross- and upsell cycle, from outbound lead generation, discovery and product demos up to contract signature. You have the goal of increasing the upsell and discount decrease MRR of your book of business with monthly revenue targets, OTI & quarterly accelerators in case of overachievement
- Customer Retention: In close collaboration with your CSM tandem, you support customer escalations and prevent detraction and churn
- Internal collaboration: You collaborate closely with your CSM counterparts to identify customer challenges, conduct escalation discussions, and communicate solution options to minimize risk prior to churn. Moreover you are in close contact to our other departments (Customer Service, Product, Legal & Finance)
- External stakeholder management: You interact mainly with HR, IT, project management, external consultants, legal and C-level
Our take
Personio was set up to automate and simplify HR tasks with a single software. This means reducing admin and accelerating efficiency with data and processes seamlessly integrating with each other.
What sets Personio apart from its competitors is the fact that its solution covers all the core HR processes that are key to every company’s success and can be performed in one place. This gives HR professionals the time and energy to focus on more strategic topics like talent development and employer branding. Now, Personio has over 15,000 customers, among which are 1.5 million employees using its software.
With substantial funding from multiple investors, Personio is focused on growing the tools it offers as well as expanding into what it describes as “people workflow automation". With 1.7 million small and medium-sized businesses still stuck in the spreadsheet era, Personio will deliver even more value to businesses in years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$200m
Series E
Oct 2021
$270m
Series E
Total funding: $724.2m
Company HQ
Maxvorstadt, Munich, Germany
Leadership
Hanno Renner
(Co-Founder & CEO)Also co-founded Feedbackme in 2015 and is a member of the "Advisory Board of the Young Digital Economy".
Jonas Rieke
(Co-Founder & COO)Previously worked in Business Development at komoot and Hendrick & Schwartz. They also worked in Investment Management at Project A Ventures.
Maria Angelidou-Smith
(Chief Product & Technology Officer)Named to Business Insider’s 100 People Transforming Business in 2020.
Lenke Taylor
(Chief People Officer)Leading people-centered vision and teams to build global companies.
Philip Lacor
(Chief Revenue Officer)Previously the CRO at Airbase and Envoy. They also spent 4 years at Dropbox in various VP roles. Prior to that, they spent nearly 6 years at Vodafone as a Director and MD of Enterprise Business Units.
Naman Khan
(Chief Marketing Officer)Data driven, user focused and able to grow product categories across both product lead & sales lead GTM models.
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