Strategic Account Manager, Flex
$165-200k
OTE
This is a commission earning role + Equity
Flexible rent payment application
Open for applications
Flexible rent payment application
501-1000 employees
Open for applications
$165-200k
OTE
This is a commission earning role + Equity
501-1000 employees
Company mission
To help people pay for the things that matter most.
Role
Who you are
- Knowledge/experience in the multifamily/real estate industry is a plus!
- Account Management Experience: 6-8+ years experience in Account Management, with at least 2-3 years experience with Enterprise or Strategic accounts
- Experience owning, managing, and negotiating complex customer relationships and deals
- Strong Communication Skills: High EQ, interpersonal abilities, passionate about Flex’s mission and product, and proven ability to influence and motivate others
- Advanced Analytical Skills: Proficiency in quantitative tools for data analysis to identify and prioritize top areas of opportunity within large portfolio data sets. Experience utilizing AI tools to analyze data, and the ability to put findings into action
- Tech Proficiency: Experience with Salesforce is a plus. Experience working in tech companies and problem-solving complex product issues
- Cross-Functional Collaboration: Proven ability to collaborate effectively across Sales, Marketing, Customer Success, and Product teams
- Platform Knowledge: Understanding of Account Management, sales, and marketing platforms, systems, and tools. Experience in driving engagement with marketing tactics such as email, flyers, and digital ads is a plus
- Self Starter: Experience establishing the foundation for or being a part of launching Account Management Teams / roles at a tech company
- Strategic Thinker: Ability to decipher and understand customer priorities and needs, industry dynamics, and prioritize and strategize accordingly to grow and support accounts
- Relationship Building: Proficiency in building internal and external relationships with key stakeholders and multithreading in complex organizations
- Quick Learner: Ability to adapt, learn, and iterate swiftly in the rapid changes within the PropTech/FinTech landscape. Comfortable with ambiguity and test-and-learn mindset
- T.O.E: Last, but certainly not least, Team Over Everything. Our positive, team first culture is everything here at Flex. This role requires an even temperament that is always willing to put the team ahead of individual recognition
What the job involves
- As a Strategic Account Manager, you will be a senior, client-facing member of the team - responsible for the commercial relationship with our customers (Property Management Companies)
- This consists of owning and growing a portfolio of the company’s most valuable relationships within our Strategic segment, and providing support from all angles for clients with complex needs and networks
- This is a proactive partner role - you will act as the customer’s trusted advisor, business partner, and industry expert - to maintain, develop, grow, and expand the business relationship
- Establish, maintain, and grow customer relationships with stakeholders (including C-Suite)
- Act as the primary point of contact and liaison between the customer and internal teams to ensure our partners are receiving white glove service, and that the business has visibility and influence into each account in your book of business
- Become the customer’s close advocate and valued consultant
- Travel regularly to industry events and conferences as well as visit our partners on-site
- Build, implement, and lead the strategy for each of your assigned accounts
- Partner with internal stakeholders across the organization to ensure an excellent customer experience starting from the hand off from Sales, to Onboarding, to continued and regular support from you as their Account Manager
- Learn and engage with each account regularly - through monthly meetings, QBRs, sharing reporting, troubleshooting and problem solving, providing clear ROI, etc
- Work to proactively increase engagement and product adoption across your portfolio
- Sell the value of Flex with a consultative and solutions oriented approach
- As Flex matures, be able to confidently sell additional products and services to our partners
- Manage and execute on all aspects of commercial negotiations and agreements
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
SERIES C
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- Medical, Dental & Vision: Your healthcare will be available from Day 1— giving you immediate peace of mind — with best in class coverage and options.
- Parental Leave: Step away with paid time off to focus on family and life’s newest chapter.
- NYC HQ: Collaborate in our lively New York headquarters, with new office space on the way!
- 401(k) Retirement Savings: Plan ahead with our 401(k) program to grow your future. And starting early 2026, employees will be eligible for a company match!
- Flex Giving: Flex Giving empowers employees to support local nonprofits advancing housing stability in the communities we call home.
- Employee Assistance Fund: Confidential financial support to teammates facing unexpected hardships or emergencies.
- Hybrid Work Policy: Work flexibly from home, with in-person collaboration and events that matter.
- Unlimited PTO + Holidays: Take the time you need— whether that’s a vacation, recharge, or simply a long weekend
- Free Flex Subscription: As a Flex employee, you'll have full access to our services without charge.
- GrubHub Credit: Enjoy meal credits while in the office, so you’re fueled for the workday ahead.
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(Co-Founder & CEO)Prior to co-founding Flex in 2019, Shragie co-founded Boundless Reality. They graduated from Yeshiva University in 2015 with a Bachelor's Degree in Finance.
YeTong Shao
(Co-Founder)Prior to co-founding Flex in 2019, YeTong co-founded Boundless Reality alongside Shragie. They graduated from the University of Chicago with a Bachelor's Degree in Mathematic & Economics.
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