Supporter Care Manager, Anthony Nolan
£39-42k
More information about location
4 days a week in office (Hampstead, London)
Blood cancer charity
Be an early applicant
Blood cancer charity
501-1000 employees
Be an early applicant
£39-42k
More information about location
4 days a week in office (Hampstead, London)
501-1000 employees
Company mission
To make lifesaving connections between patients in need and incredible strangers ready to donate their stem cells.
Role
Who you are
- Experience managing a customer service or supporter care team
- Strong operational and organisational skills, with attention to detail
- Experience using CRM systems and managing supporter data
- Confidence handling complex enquiries and escalations
- Excellent communication and relationship-building skills
- A proactive approach to improving processes and services
- You’re passionate and dedicated to your work
- You’re innovative and looking for a challenge
- You want to improve and learn every day
- You’re accountable for your work and take pride in what you do
- You’re people and patient focused – you want to make a difference to people’s lives
What the job involves
- We are looking for a Supporter Care Manager to join our Fundraising team
- Hours: 35 per week
- We are looking for a Supporter Care Manager to join our Supporter Experience team within the Fundraising division
- This is a key role responsible for leading the day-to-day delivery of supporter care, ensuring a high-quality, responsive and empathetic service across all supporter touchpoints. You will manage a small, dedicated team of Supporter Care Officers, overseeing enquiry handling, income processing and data management, while maintaining strong operational standards and compliance
- As the first point of contact for many of our supporters, the team plays a vital role in shaping supporter perceptions and enabling effective fundraising. You will work closely with colleagues across fundraising, engagement, technology and finance to ensure a seamless supporter experience and support the delivery of campaigns and activities
- You will also use supporter insight and feedback to drive continuous improvement and contribute to wider Supporter Experience initiatives and transformational projects, helping to embed more consistent and supporter-centric ways of working across the organisation
Application process
- Please note: We encourage you to apply as soon as possible – this advert may close early if we receive a high volume of strong applications
- Closing date: 17 May, 2026
- Contact: Ivonne Rueda
Salary benchmarks
Our take
Founded in 1974 to find bone marrow donors for people suffering with blood cancer, Anthony Nolan is today one of Britain's largest recruiters of stem cell donors. As only one in four people with blood cancer will find a compatible donor in their family, Anthony Nolan's work saves over 1,000 lives a year worldwide.
Aside from recruiting donors, Anthony Nolan conducts research through the Anthony Nolan Research Institute, with its findings reducing post-transplant complications and increasing quality of life for patients. It also maintains the UK's first dedicated cord blood bank which allows new mothers to donate their umbilical cords for research.
Despite significant advances in blood cancer treatment since Anthony Nolan's founding, there's still a critical shortage of donors, worsened by a sharp decline since 2019. To combat this, the charity is actively raising awareness of this issue, as well as opening a new stem cell donation centre at Queen's Medical Centre in Nottingham in 2025.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- Family friendly policies: Enhanced maternity, paternity, adoption and dependents leave support our colleagues to put their family and loved ones first and maintain a healthy work/life balance
- Flexible working: Many of our colleagues work in a hybrid way, with some time spent working on site and some from home, and we also offer flexible working arrangements where possible
- Learning & development: With a dedicated online learning platform, workshops open to all and run by both colleagues and external providers, a management development plan, and much more, we're fostering a culture of constant learning
- Holidays: 27 days of annual leave, plus bank holidays (and the ability to swap up to two bank holiday days per year!
- Pension: The Anthony Nolan Pension Scheme is open to all eligible employees, with the option for enhanced contributions after 6 months' service
- Employee Assistance Programme (EAP): Mental health support through a 24/7 confidential helpline, structured counselling sessions and a wellbeing portal
- Medicash: Claim back medical costs such as dental bills, new glasses and physiotherapy
- Cycle & Green Car Scheme: Order a bike or lease a car through salary sacrifice and save on National Insurance and income tax
- Discounts, Cashback & GymFlex: 1000s of discounts and cashback deals on retailers and consumer orgs, as well as discounted gym memberships by salary sacrifice
- Travel Insurance & Loan: Colleagues and their families are covered by our Group Travel Insurance, and you can purchase a travel card to pay off monthly
- Life Assurance: All colleagues are covered at 4x their annual salaries, so you can be sure that your family will be supported
- Rental Deposit Advance: Apply for an interest-free advance to help you cover the cost of a rental deposit, and pay it off over 12 months
Company HQ
London, UK
Leadership
Henny Braund MBE
(CEO)They are a trustee of The Mix Charity, WMDA and the Association of Medical Research Charities. Prior to joining Anthony Nolan in 2009, henny was a Resources Director for Shelter UK.
Share this job