Operations Analytics Manager, Prosper Marketplace
Customer Analytics
$122-153k
Plus bonus
Online P2P lending marketplace
Job no longer available
Online P2P lending marketplace
201-500 employees
Job no longer available
$122-153k
Plus bonus
201-500 employees
Company mission
To advance financial wellbeing by providing affordable financial solutions to consumers across the credit spectrum.
Role
Who you are
- 8 years of relevant experience in an analytical role, preferably working to improve customer experience
- 3+ years of experience executing projects in a cross-functional setting
- Bachelor’s degree or relevant work experience in an analytical role
- Strong ability to work and make critical decisions independently; proven communication and collaboration skills; and will take the initiative to contribute beyond basic responsibilities
- Ability to effectively translate broad objectives into specific requirements on behalf of leaders
- Intermediate or higher level of expertise writing queries in SQL or BigQuery
- Efficiency with data visualization tools, such as Tableau, PowerBI, etc.
- Effective application of analytical techniques, including trend analysis, forecasting, and experiment design
- Ability to work effectively and stay connected with remote teams
- A passion for solving complex problems in operations and an ability to create and execute test plans in a complex/dynamic environment
- Strong critical thinking and analytical skills
- Some leadership experience desirable
What the job involves
- As an Operations Analytics Manager (Customer Analytics) you will help Prosper deliver the best-in-category user experience
- You will identify sources of customer feedback, analyze feedback data and identify trends in customer feedback that can be used by the business
- You will be responsible for developing and deploying data driven strategies and insights for Operations. You will identify Key Performance Indicators (KPIs) and develop reporting to ensure we are measuring the right metrics and driving the right business decisions
- In this role, you will partner with business owners to pursue analytical opportunities and uncover insights to inform change. You will serve as a leader among the Operations Analytics team and partner with Operations, Risk, Legal, Marketing, and Engineering teams to improve processes and deliver against projects
- Identify sources of customer feedback and develop a process to obtain and analyze that feedback
- Write SQL, perform BigQuery queries to retrieve data, and create datasets and reports for Tableau
- Identify, analyze and interpret trends and patterns in datasets
- Partner with stakeholders to understand, determine, create and document business requirements and specifications for required reporting or analysis
- Develop a strategy for gathering feedback on every aspect of the business that interacts with customers
- Translate business requirements into technical requirements
- Anticipate change and provide data-driven analysis, forecasts, insights, strategic or tactical plans or solutions/recommendations on complex business problems to stakeholders and business leaders
- Provide feedback to departmental leaders on proposed strategies and initiatives to address customer feedback
- Provide datasets, analytics, and consultation of reporting tools to users and cross-functional teams
- Break down data into bite-sized summaries for executive leadership
- Provide synthesized analysis of test results for experiments to measure improvement in customer feedback
- Establish and manage expectations with project stakeholders to ensure timely deliveries
- Design KPIs for each level (i.e., agent, team, enterprise) of the business that are interpretable, actionable, and meaningful
- Work cross functionally to shepherd projects from ideation into production through collaboration with Legal, Credit Risk, Operations, Product, and Engineering teams to ensure efficiencies are realized
Our take
Prosper is a peer-to-peer lending platform that connects investors with borrowers directly. When it launched in 2005, it was the first of its kind and paved the way for the now crowded peer-to-peer lending market, which includes competitors like Peerform, Upstart, Funding Circle and LendingClub.
The company provides an attractive option by cutting out the middleman and making applications faster, meaning that socially and financially rewarding investments can be made. Prosper is one of the largest and most recognized in this industry, having facilitated billions in loans to over two million borrowers.
In more recent years, Prosper has forged ties with banks to allow it to launch its home equity credit line, indicating a new direction for the company. It continues to develop its offering and remains a force in the market, with no reason to believe it won't continue to succeed.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Sep 2017
$50m
SERIES G
Jan 2013
$20m
LATE VC
Total funding: $153.8m
Company benefits
- Take-what-you-need (paid) vacation for salaried employees
- 20 days of PTO and 7 paid holidays/year for hourly employees
- Stock options
- 401K retirement savings plan with generous matching
- Comprehensive health, dental and vision insurance plans, with options specific to your own health coverage needs
- Prosper Fit - A monthly stipend to use for gym memberships, personal training sessions, yoga and exercise classes, or club sports/fitness fees
- Pre-tax commuter/parking assistance
- Snacks and beverage selections in our kitchen
- Monthly meet-and-greet happy hours
- Perkspot discount programs
- One Medical
- SF Location - Rooftop deck with ping-pong and foosball table
Company HQ
Financial District, San Francisco, CA
Leadership
David Kimball
(Chairman & CEO)Having studied for an MBA at Brigham Young University, David worked in Management at Ford Motor Company for over 10 years, prior to spending another decade at USAA. He left his role as CFO and COO to join Prosper Marketplace in March 2016 as CEO and Chairman.
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