IT Operations Analyst, Odaseva
$50-500k
Enterprise data platform for Salesforce
Open for applications
Enterprise data platform for Salesforce
101-200 employees
Open for applications
$50-500k
101-200 employees
Company mission
To create a data platform built specifically to help the world's largest, most ambitious Salesforce customers keep their data protected, compliant, and agile.
Role
Who you are
- Odaseva is seeking an IT Operations Analyst to join our exceptional team to significantly accelerate our growth and make an impact in the development of the internal IT
- The ideal candidate for this position should possess a strong curiosity in IT infrastructure and SaaS technologies
- The next coworker should be skilled in monitoring and troubleshooting system performance, with a proactive approach to identifying and resolving issues before they impact business operations
- The candidate must have experience with various IT management tools and be comfortable working with ticketing systems
- Strong analytical skills, attention to detail, and the ability to work efficiently
- Excellent communication skills are also critical, as the role often requires collaboration with different teams and clear documentation of processes and incidents
- A background in cybersecurity would be nice to have, enabling the candidate to contribute to the optimization and security of IT operations
- Bachelor’s degree in Computer Science, Information Technology, or a related field or related experience
- 3-4 years experience in IT support and administration
- Strong technical skills in troubleshooting hardware and software issues
- MacOS, Windows, iOS, Android systems knowledge
- Google Workspace administration
- Intune/Entra administration
- Experience with hardware imaging, staging, and deployment processes
- Familiarity with user onboarding and access management procedures
- Excellent organizational and time management skills, multi-tasking, and prioritizing capabilities
- Strong communication and interpersonal abilities
- Ability to work effectively both independently and as part of a team
- Regular attendance and punctuality
- Ability to professionally interact with management and coworkers
What the job involves
- Leading office support and operations in the US
- Manage hardware staging processes
- Handle onboarding, offboarding and access management tasks
- Maintain regular reviews/reconciliation of all IT assets
- Coordinating equipment disposal or recycling
- Assist and lead with IT projects and initiatives
- Leading the monitoring on our different SaaS solutions
- Own level 2 and 3 IT support to help our coworker on a daily basis. Mainly US/San Francisco time zone
- Identify areas of improvement in business processes
- Events support: during special events such as Dreamforce or Salesforce World Tour
- Work hand to hand with the head of IT and the security team to provide reports and audits on a monthly and quarterly basis where the goal is to achieve SOC2 and ISO 27001 compliances
- Enforce security policies to safeguard the organization's data and IT assets
Our take
At enterprise scale, Salesforce data management is uniquely challenging. Large volumes and complex business processes significantly increase risks that can threaten data integrity and potentially halt business operations. With Odaseva, Salesforce architects and platform owners have a powerful set of tools to address these foundational data issues. Clients, including notable brands like Oxfam and Heineken, benefit from a comprehensive suite that ensures data is centralised, accessible, and secure, with solutions for data archiving, privacy, and automation.
Odaseva, engineered by Salesforce experts and endorsed by Salesforce Ventures, is utilised by over 120 million users. In 2023, Odaseva achieved significant milestones, including adding new enterprise customers and expanding data centres across four continents to meet data residency requirements. The platform also introduced innovative features such as Backup and Restore with a five-minute Recovery Point Objective (RPO), enhanced data archiving capabilities with Archive Viewer, and end-to-end encryption with Odaseva Gateway.
Further solidifying its commitment to data security, Odaseva earned new certifications like HITRUST for the U.S. healthcare industry, TISAX for the German automotive industry, and IRAP for Australian government entities. These achievements, combined with its growing portfolio of high-profile clients, position Odaseva for continued success and leadership in Salesforce data security.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2024
$54m
SERIES C
Oct 2020
$22.1m
SERIES B
Total funding: $90.1m
Company benefits
- Remote options
- A team of smart and kind people (inspire emulation - not competition)
- A place where you can make an impact and grow your career
- A company at the forefront of data & cloud innovation
Company values
- Deep trust and security
- Customer, partner, and employee success
- Agility, kaizen, and innovation
- Passion, engagement and fun
- Excellence and world-class organizational growth
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Richard Zolezzi
(Chief Legal Officer)Previously Attorney at Rogers & Wells for 9 years, Counsel at Nixon Peabody for 3 years, and Partner at Catapult Advisors for 5 years.
Rémy Claret
(Chief Marketing Officer)Previously worked for 12 years at Genesys, holding various positions such as Product Marketing Director and Manager Sales Engineering.
Sovan Bin
(CEO)Previously Lead Technical Architect at Salesforce.com for 5 years, and Oracle Siebel Consultant at Capgemini for 3 years.
Vincent Delamarre
(Chief Growth Officer)Worked at Salesforce for 9 years, holding various positions such as Senior Account Executive and Regional Vice President.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 17 more jobs at Odaseva