Staff Database Reliability Engineer, Zocdoc
$176-264k
API connecting patients to doctors
Job no longer available
API connecting patients to doctors
1001+ employees
Job no longer available
$176-264k
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- Are a systems thinker who approaches data as a foundational service—not just a store
- Enjoy building patterns and platforms that allow others to succeed safely
- Have a strong point of view on data governance, quality, and lifecycle management
- Influence across organizations through strategy, clarity, and technical credibility
- Believe in enabling developers through tooling, automation, and well-designed defaults
- 8+ years of experience building and operating production-grade data infrastructure
- Deep fluency in cloud-native databases (e.g., RDS, DynamoDB, Redshift, Aurora) and relational systems (e.g., SQL Server, PostgreSQL)
- Proven experience in designing high-throughput, low-latency, and fault-tolerant data architectures
- Strong hands-on experience with infrastructure-as-code (Terraform, CDK) and observability platforms (e.g., dashboards, SLOs, alerting)
- A track record of building tools and patterns that enable self-service and reduce operational overhead
- Experience designing and enforcing systems for schema evolution, regulatory compliance, and data governance
- Demonstrated ability to lead initiatives, mentor peers, and shape engineering direction across functions
What the job involves
- As a Staff Database Reliability Engineer (DBRE) at Zocdoc, you’ll play a pivotal role in evolving our database architecture from a traditional administration model to a modern, cloud-native reliability platform
- You’ll help define and execute the technical strategy that enables fast, safe, and scalable data operations across the company
- You’ll lead efforts to make our data systems observable, resilient, and self-serviceable—empowering development, infrastructure, and data teams to move quickly while maintaining safety, compliance, and performance
- Your work will shape how Zocdoc thinks about data reliability at scale, and influence engineering standards across teams
- Architect and evolve scalable, secure, and observable database systems across cloud-native (e.g., AWS RDS, DynamoDB, Aurora) and traditional relational platforms (e.g., SQL Server)
- Define and implement patterns for schema governance, data lineage, quality assurance, and access control across services and teams
- Lead modernization efforts by replacing legacy systems with infrastructure-as-code, automated provisioning, and scalable platform patterns
- Build reusable modules, tooling, and guardrails that help teams self-serve safely while meeting compliance, reliability, and cost-efficiency goals
- Lead the end-to-end detection and response for database incidents—taking rapid, decisive action to minimize risk to users, data integrity, and business operations
- Drive post-incident analysis and systemic improvements to raise the bar for operational excellence in data systems
- Partner with developers, SREs, platform teams, and data engineers to align architecture and execution with business needs and reliability standards
- Mentor and influence engineers across teams by sharing knowledge, reviewing designs, and modeling high standards for data reliability
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Going forward, Zocdoc will continue to invest in its platform to optimize its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $374m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company HQ
SoHo, New York, NY
Leadership
Oliver Kharra
(CEO & Co-Founder)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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