Staff Technical Program Manager, Intercom
Monetization Platform
The modern customer communications platform
Job no longer available
The modern customer communications platform
1001+ employees
Job no longer available
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- The ideal candidate has hands-on working on complex software engineering projects or programs, is very comfortable translating high level objectives into concrete projects and in driving execution of those projects
- You need to have a technical background and hands-on experience delivering technical projects of all shapes and sizes from start to finish
- A hunger for problem solving and a passion for all things technology
- Great communication skills, both verbal and written
- Strong ability to influence without authority
- To occasionally dive deep technically and collaborate with engineering, PM and design
- An eye for continual improvement, and passion for efficiency and operational excellence
- A track record of getting a lot done
What the job involves
- We need a staff or principal level TPM that can shape, structure and drive a program of work that helps us complete the technical projects we’ll need to get done to hit our goals
- This role sits inside growth engineering organization - part of Intercom R&D, reporting to the VP Engineering for Growth R&D
- Working with team and group leadership to clarify, understand and shape initiatives
- Partnering with product, design and engineering to break these initiatives into projects
- Ensuring projects have clear, impactful purposes, goals and milestones
- Ensuring visibility, shared understanding and alignment across partner teams
- Driving fast, high quality execution
- You’ll report directly to the VP Engineering
- You will partner with group level product, design and engineering leaders
- You will work closely with the TPM network within Intercom R&D
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company HQ
Financial District, San Francisco, CA
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
Salary benchmarks
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