Account Executive, Echobox

• Native written and spoken English
• Native written and spoken German
• A customer-focused mindset, putting customer experience first in every action you take
• Track record of using data and reporting to guide decision making
• The ability to translate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people
• Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
• A natural problem solver who is able to dissect an issue and develop a plan to address this

Desirable

• Work closely with sales teams and sales leaders to assist in winning business and ensuring that clients are successful with their investment in Echobox
• Provide responsive, empathetic and outstanding support to our customers, including through product training and consultation to new and existing clients
• Ensure subscription and support renewal rates are high due to excellent client satisfaction and adoption
• Identify customers whose use of Echobox products could be improved
• Ensure customers and their wider teams are correctly set up and on-boarded to Echobox’s products optimally
• Help communicate customers’ needs to the Product team and help shape our product roadmap
• Play a meaningful role in shaping our Customer Success team by mentoring colleagues and playing a leading role in defining our Customer Success strategy