Account Manager, CB Insights
New Accounts
$75-95k
+ Commission
Insights powered by machine learning
Be an early applicant
Insights powered by machine learning
201-500 employees
Be an early applicant
$75-95k
+ Commission
201-500 employees
Company mission
To enable every organization to make smarter decisions about tech.
Role
Who you are
- B.S. or B.A. in business management, finance, economics or similar study. MBA preferred
- Validated results in prior role
- At least 2 years of sales, account management and/or customer success experience, preferably within enterprise software or SaaS
- Expertise with Excel and CRMs, preferably Salesforce
- Proficiency communicating data via Excel, Salesforce and other business intelligence tools
- Real passion for advising clients
- The ability to establish credibility with key customer decision makers & influencers, including C-suite level
- Innate curiosity and a passion for learning
- Strong verbal/written communication & presentation skills combined with extraordinary listening skills
- Strong problem solving & analytical skills that allow you to formulate solutions that deliver real business value
- Ability to recognize and maximize new business opportunities
- Strong negotiation skills with the ability to make sound recommendations
- Multi tasking down to a science; handling multiple accounts & assignments simultaneously
- High motivation with an insatiable drive, relentless hunger for success, unwavering competitiveness, and a strong growth mindset
What the job involves
- The CB Insights Account Manager is responsible for maintaining a portfolio of freshman customers that include the world’s leading corporate Strategy and Innovation groups along with venture capital firms
- In this role, you will delicately govern customer relationships and consistently illustrate the value delivered through CB Insights' software & services
- You will serve as the internal voice of the customer while working with other CB Insights teams to exceed customer expectations
- Your performance is based on specific metrics associated with product adoption, expansion & retention, with the biggest emphasis on driving high utilization for our first year customers
- Working on our team is unique mostly because of our amazing clients, the problems we are helping them solve, and our team's diversity
- Every day our team speaks with the best and brightest people at Fortune 500 companies
- Our clients are looking to us to help them solve interesting challenges on how some of the largest organizations in the world are adapting to emerging tech trends
- Being a part of the CBI Customer Success team means being a part of that equation
- The uniqueness of the CS Team is driven by our group's diversity
- You can look around and you'll find very few people with similar backgrounds
- We each bring our own story which creates a very special environment for creativity, fun, strategy, and success
- Drive adoption for all new enterprise customers assigned to your portfolio by working closely with our Senior Onboarding Specialist during the customer’s first 30 days, and continuing to drive consistent product adoption throughout the customer lifecycle
- Tailoring your strategy with each customer to fit their specific needs and success outcomes
- Work closely with your Account Executive partners on growing and expanding the customer spend via upsell and cross-sell
- Implement Customer Success Plans for assigned accounts
- Effectively solve ad-hoc customer issues as needed
- Bring to bear predictive renewal analytics to identify customer expansion opportunities & churn risks
- Collaborate across the organization to ensure strong customer feedback loop, productive client campaigns, and successful land-and expand activities
- Stay current & educate customers on CB Insights’ products, competitive landscape & innovation trends
- Embrace & contribute to Customer Success team standard methodologies
Our take
Market research is a vital part of any large-scale business's strategy, but obtaining usable intelligence can be time-consuming and complex. CB Insights solves this problem by providing enterprises with effective and actionable market insights.
CB Insights leverages a mixture of machine learning, algorithms, data and visualizations to give companies a fuller picture of the market. This has helped set it apart from rival firms and allowed it to accrue an impressive client list that includes the likes of Microsoft and Wells Fargo.
In 2022, CB Insights was offered a $100M acquisition fee, but its leadership declined, a testament to their confidence in the company's value. Its newsletter readership figures, turnover and client roster reinforce this view, and will no doubt give CB Insights an advantage in the years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2015
$10m
SERIES A
Aug 2015
$1.2m
GRANT
Total funding: $12.5m
Company HQ
Garment District, New York, NY
Leadership
Anand Sanwal
(Co-Founder & Executive Chair)Previously worked as Vice President of American Express, and was MD of Atlas Fine Chemicals.
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