Senior Manager of Business Operations, Talkiatry
$135-165k
Personalized mental healthcare provider
Be an early applicant
Personalized mental healthcare provider
201-500 employees
Be an early applicant
$135-165k
201-500 employees
Company mission
To transform psychiatry with accessible, human, and responsible care.
Role
Who you are
- 4-7 years of experience with a foundation in top-tier consulting, investment banking, high-growth operations or similar roles
- Exposure to healthcare, particularly in innovative delivery models, is a plus
- Demonstrated ability to thrive in ambiguous, fast-paced environments
- Strong analytical skills (Excel, SQL a minimum) with the ability to translate data into actionable insights and strategic recommendations
- Experience developing internal and external-facing executive level presentations
- Excellent presentation and written/verbal communication
- Bachelor’s degree
What the job involves
- We’re hiring a Senior Manager to serve as the right hand to our Head of Business Operations. This role sits within Operational Excellence, a high-impact vertical of Core Operations – the backbone of Talkiatry
- This is a highly analytical and strategic position focused on using data to identify operational inefficiencies, improve patient retention, and drive profitability
- You’ll lead with insights, surfacing root causes and opportunities, and partner cross-functionally to turn those insights into scalable improvements across the organization
- Analytics & Decision Support
- Conduct deep-dive analyses to identify inefficiencies, blockers, and missed opportunities across patient and provider journeys
- Use data to identify high-friction workflows and partner with teams to streamline and automate where possible
- Build and maintain dashboards, models, and frameworks that help leadership understand patient retention, leakage, and operational performance
- Synthesize findings into clear insights and recommendations that inform both strategy and execution
- Track key business metrics and create reporting packages for senior leadership
- Strategic Execution & Program Support
- Partner with the Head of Business Operations on key initiatives, providing analytical support and structured problem solving
- Lead project management and cross-functional coordination for pilots, workflow changes, or service line expansions
- Support long-term planning, including value-based care initiatives, automation strategies, and P&L optimization
- Patient Journey Optimization
- Analyze patient lifecycle data to uncover churn points, design interventions, and track success over time
- Collaborate with Product, Clinical, and Marketing to implement changes that improve patient retention and engagement
- Cross-Functional Collaboration
- Act as a connector across teams, ensuring insights are translated into execution by building buy-in with key stakeholders
- Support communication of business performance, strategic priorities, and initiative progress to internal audiences
Our take
Awareness of the importance of mental health is growing worldwide, with many people seeking psychiatry to improve their mental wellness and quality of life. However, psychiatrist waiting lists and a "one size fits all" approach to mental health often prevent people from receiving the support that they need.
Talkiatry provides a personalized mental health marketplace, matching users with in-house psychiatrists based on preliminary assessment answers. Whilst the company inevitably faces competition from other online psychiatry marketplaces, Talkiatry shows the potential to stand out through its personalized, flexible, and insurance-first approach.
Healthtech is growing in strength, and with various partnerships and substantial funding to its name, Talkiatry is poised for future success. As the company continues to innovate and scale, the future looks bright for this company in the evolving healthcare landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2024
$65m
SERIES C
Jul 2022
$75m
SERIES B
Total funding: $198m
Company benefits
- Flexible location: Work remotely across the US or from our HQ in NYC
- Health insurance 100% covered on day one
- 401(k) match with match
- Generous PTO plus paid holidays
- Paid parental leave
Company HQ
Chelsea, New York, NY
Leadership
Robert Krayn
(Co-Founder & CEO)Experience as an Analyst for BNY Mellon from 2012 to 2013 and Guggenheim Partners from 2013 to 2014. Vice President of MidOcean Partners from 2014 to 2019.
Georgia Gaveras
(Co-Founder & Chief Medical Officer)Previously the Director of the Comprehensive Psychiatric Emergency Program at NYC Health + Hospitals. They were also an Attending Psychiatrist at Cohen Children's Medical Center and spent 10 years at Mount Sinai Health System as an Attending Psychiatrist and Director.
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