Customer Service Agent, Bark
Overnight Hours
Uncapped commission
2+ days a week in office
Marketplace for service professionals
Job no longer available
Marketplace for service professionals
201-500 employees
Job no longer available
Uncapped commission
2+ days a week in office
201-500 employees
Company mission
To revolutionise and become the market leading, go-to online marketplace for professional services.
Role
Who you are
- Passionate about providing exceptional customer experiences
- Confident and skilled in handling diverse queries, guiding them to positive resolutions
- Ability to remain calm and professional in more complex and challenging queries
- An interest in sales - no experience required (most of our previous top billers have had no experience at all!)
- Ability to multitask, handling multiple email enquiries, calls and admin
- Fluent spoken and written English, with a clear and confident communication style
- Exceptional attention to detail
- A driven self starter and motivated with great work ethic
- An eagerness to learn and progress within the company
- Self starter
What the job involves
- You’ll be the first point of contact for the professionals who use us and your role will be to ensure you provide outstanding customer success and they understand how to make the most of the platform
- Be a product & customer expert, assisting new and existing professionals with any queries that they may have
- Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
- Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully (all our sales are warm sales!)
- Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
- Handle the day-to-day team inbox (we use Zendesk). Promptly responding to enquiries and resolving issues with a professional-first mindset
- We have different shifts to cover the different countries we operate in, so do require some flexibility
- The current night shifts are: 11:30pm to 8:00am Monday to Friday and 11:00pm to 8:00am Saturday to Sunday
Salary benchmarks
Our take
Bark is the UK's largest & fastest growing services marketplace, connecting consumers and businesses with the right professional for their project in thousands of unique categories. A customer can simply post a service requirement (they call this a Bark!) and their technology goes out and finds relevant professionals instantly.
Professionals who are interested in quoting for the work can post their responses to the customer. The customer can then speak to the seller, view their profile and read Bark reviews before choosing the best pro for their job.
Bark now boasts over 8M users booking pros stretching from gardeners and cleaners to counsellors and accountants across 11 countries. The company's active expansion into new markets has been slow but sure. With this, coupled with the shift in behaviour towards acquiring professional services, Bark seems to be on a path of definite growth for years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Work-Life Balance: We can’t tell you how to strike the perfect work/life balance but our hybrid working model and supportive management make the pursuit of it a bit easier
- Cycle to Work Scheme: Choose a greener commute with the Cycle to Work scheme. Upgrade your bike or your gear and cycle to the office - great for you, better for the planet
- Pensions: We know a big part of your present is securing your future. In order to help with this, Bark contributes monthly to your pension through leading providers
- Shares: We offer equity in a fast-growing company. Bark is led by proven founders with a successful history and is proudly backed by private equity investments
- Healthcare: We offer top-level private health insurance providers, including optical care, and if you want to add family members to your policy, you can.
- Wellness: Bark encourages living a healthy, active lifestyle. Our wellness initiative provides mental health subscriptions and a diverse range of fitness classes
- Skill Development: Your growth is our growth. Bark has a ‘learning and development’ budget so we can offer you training and educational programs run by leading providers
- Social Clubs: We have a number of different social clubs you can get involved with. Anything from Book Club to our sports team (Netball, Football, Rounders
- Team Building/Social: We take socials seriously and invest in activities, office parties and monthly pop up lunches. Oh, and we provide breakfast and snacks everyday too
- Family Planning: Our enhanced family planning packages offer paid leave for both primary and secondary carers as well as fertility and family-forming care
- Flexible Bank Holidays: We recognise that holidays hold different significance for everyone. At Bark, we want you to celebrate traditions that are important to you; that's why we've introduced Flexible Bank Holidays.
- Working Abroad: Have family abroad, or just looking for a change in scenery? Our Work from Abroad policy lets you pack up your laptop and see the world, for up to 20 days
Company HQ
Paddington, London, UK
Leadership
Gilles Despas
(CEO)Previously the CEO of SMGG Swiss Marketplace Group, Scout24 Schweiz, and HolidayCheck.
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