Senior Product Manager, Vonage

• We are seeking a messaging or fraud management expert with a passion for innovation, a relentless focus on customer experience and an interest in fighting global fraud threats
• Previous experience of agile development methodologies and product management frameworks
• Strong knowledge in data protection and compliance, security-oriented cloud services, fraud vector analytics, and threat detection and prevention
• Proven experience working as a business subject matter expert or in a technical capacity within fraud management or security
• Minimum 3 years experience of managing products in highly regulated industries
• Experience in telco, cloud or finance industries preferred

Desirable

• This role is critical to protecting our customers and their end users from increasingly sophisticated fraud schemes and prevent bad actors from using our services while maintaining seamless user experiences across all Vonage communication API channels including voice & messaging channels
• We are looking for a Product Manager to join our growing team building an emerging portfolio of customer vetting, fraud and compliance capabilities to protect our global business
• This is an exciting role in the Product Team working transversely with our Product Managers, engineering teams and business owners to solve and assist in the implementation of software based fraud and vetting solutions
• Define and execute the fraud protection roadmap for both customer facing and internal anti-fraud systems
• Own and maintain the product roadmap in collaboration with other Product Managers delivering solutions to protect against Voice robocalling, messaging compliance, customer risk profiling and vetting
• Research and analyse new threats and propose countermeasures to identify and mitigate emerging fraud tactics, techniques and procedures
• Manage and maintain a product backlog and create user stories and product requirements for fraud engineering teams