Customer Excellence Specialist, Scaleway
€36-44k
2+ days a week in office
Complete cloud ecosystem
Job no longer available
Complete cloud ecosystem
501-1000 employees
Job no longer available
€36-44k
2+ days a week in office
501-1000 employees
Company mission
To build a more sovereign, sustainable, and human-first tech ecosystem.
Role
Who you are
- Proficiency in French and English: Customer-service oriented, mastery of polite phrases in both languages, ability to assist clients in resolving their issues using professional language
- Technological interest and logical thinking: Basic knowledge of hardware or software, good logic in handling and solving technical problems
- Willingness to learn and share knowledge: Curiosity and eagerness to work in a team, and to learn from your own experiences and those of others
- Creation, deployment, and maintenance of cloud services
- Use of operating systems, Linux systems, and virtualization systems
- Network administration and IP address management
- Analyzing, understanding, and diagnosing complex technical issues
What the job involves
- You will be part of a team of around 10 people. Under the guidance of your team leader, you will act as a liaison between our clients, internal teams, and engineers
- Your role will involve handling client requests while gaining knowledge about our technical environment and contributing to improving the overall efficiency of the support teams
- In close collaboration with the level 3 team, you will participate in the development of new processes, contributing to our continuous improvement approach
- Solving complex technical problems by leveraging the knowledge and skills you have acquired
- Developing your technical expertise by working on complex use cases
- Finding solutions and participating in improving technical diagnostics
- Supporting our clients by responding to their requests via ticketing system or phone
Application process
- Discovery call with a recruiter (30 min)
- Interview with the manager to understand your technical skills and approach to the role (60 min)
- HR interview to tour our offices and meet your future colleagues
Our take
Cloud computing is fast increasing in popularity and use, and many companies are turning to the cloud in order to better their functions. Scaleway enables developers and businesses to build, deploy and scale their applications for the cloud, with a focus on providing a range of options so that clients can access exactly what they need.
Scaleway, which labels itself “the cloud of choice”, delivers fully managed offerings for bare metal, containerisation, and serverless architectures. It is attractive, especially to startups, as it offers more flexibility than alternate cloud providers, and it boasts a smooth developer experience, carbon-neutral data centers, and native tools for managing multi-cloud architectures.
Scaleway is used by over 38,000 businesses in 160 countries. Aligning with its focus on bringing the cloud to startups, the company has launched a “Startup Program” where participators can earn cloud credits as well as gaining access to technical expertise and masterclasses. Scaleway has also partnered with Clever Cloud, in order to deliver an efficient alternative to for the automation of app deployment, enriching the product catalogues of both companies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- 75% reimbursement on public transportation or 200€/year for sustainable mobility
- 200€ discount & 3 domains names on Scaleway Elements
- 120€ to equip yourself at home
- Freebox refund (€50 after 6 months)
- Up to €700 support for Babilou childcare
- Profit-sharing from the Iliad Group
- FlexiFamily: help with childcare, tutoring, and household tasks
- Extended parental and caregiver leave
- Employee share ownership plan at Iliad Group
- Referral Bonus
- 360Learning, Projet Voltaire and LinkedIn Learning free accesses
- Employee benefits through the Employee Work Council (CSE)
- Daily free breakfasts & snacks
- Onsite bedrooms showers and gym
- And all the usual perks provided in the industry (health insurance etc.)
Company HQ
Madeleine, Paris, France
Leadership
Albane Bruyas
(CCO & COO)Before joining Scaleway in 2019, Albane spent nearly 5 years at Toshiba as a Procurement & Purchasing Manager and Operations Director.
Damien Lucas
(CEO)Prior to joining Scaleway in 2023, Damien served as the CPO of Ateme. Before that, he co-founded Anevia where he spent 17 years in various roles, including CEO and CEO.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 26 more jobs at Scaleway