Customer Excellence Specialist, Scaleway
Advanced
€36-44k
Complete cloud ecosystem
Open for applications
Complete cloud ecosystem
501-1000 employees
Open for applications
€36-44k
501-1000 employees
Company mission
To power our fast-growing global digital infrastructure in a smart, responsible and renewable way.
Role
Who you are
- Passionate about cloud technologies
- Excellent technical knowledge in building, deploying, and maintaining cloud services
- Significant experience using Operating Systems, Linux systems, and virtualization systems
- Solid understanding of network administration and IP management
- Able to analyze, understand, and diagnose complex technical problems
- Fluent in French and very good command of English
- Good at teaching and sharing your knowledge
- Excited to work as part of a team
What the job involves
- Testing Scaleway’s innovative products in order to better explain them to our customers
- Developing your technical expertise on complex use cases alongside product teams,
- Putting forward solutions and participating in the improvement of technical diagnostics by closely following changes and innovations in the cloud sector
- Support our top customer by ticketing or phone
- Troubleshooting complex technical issues
Application process
- Screening call - 30 mins with the recruiter
- Manager Interview - 45 mins
- Technical Interviews - 45 mins
- HR Interview - 45 mins
- Offer sent - 48 hours
Our take
Cloud computing is fast increasing in popularity and use, and many companies are turning to the cloud in order to better their functions. Scaleway enables developers and businesses to build, deploy and scale their applications for the cloud, with a focus on providing a range of options so that clients can access exactly what they need.
Scaleway, which labels itself “the cloud of choice”, delivers fully managed offerings for bare metal, containerization, and serverless architectures. It is attractive especially to startups, as it offers more flexibility than alternate cloud providers, and it boasts a smooth developer experience, carbon-neutral data centers, and native tools for managing multi-cloud architectures.
Scaleway is used by over 25,000 businesses including Golem.ai and Aternos. Aligning with its focus on bringing the cloud to startups, the company has launched a “Startup Program” where participators can earn cloud credits as well as gaining access to technical expertise and masterclasses. Scaleway has also partnered with Clever Cloud, in order to deliver an efficient alternative to for the automation of app deployment, enriching the product catalogues of both companies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Yummy: Whether you're working at La Maison or in a Datacenter, you get fresh breakfasts and snacks everyday to provide the fuel you need to innovate.
- Events, Hackathons, & Tech talks: We do believe that peer-to-peer sharing is essential, so we provide media-training courses, event planning support and conference tickets. No more excuses!
- Company outings: Work hard, play hard! We have an in-house bar with a large choice of beverages and games. Plus, we organize memorable & engaging (virtual or not) team events at least twice a month.
- MacBook Pro or ThinkPad laptop: Choose your laptop, MacBook Pro or ThinkPad 15" on your first day to get your job done.
- Flexrything & Remote: We choose to work in a flex office environment to grow new collaborative ideas and practices. We work in small product oriented teams to focus & execute faster. We don't track working hours, what matters is what you get done.
- No diplomas required: At Scaleway, we don't care about your degrees, we only care about what you know. Your skillset will be evaluated in regard to your technical experiences and skills.
Company HQ
Madeleine, Paris, France
Leadership
Albane Bruyas
(CCO and COO (Not Founder))Previously Advisory Board Member at Alyx. Previously Operations Manager at Toshiba, Consultant at Harpagon and Purchaser at LVMH.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 23 more jobs at Scaleway