Technical Support Engineer, Pentera

Tier 1 - Central Time Zone

Salary not provided
Bash
Linux
Entry and Junior level
Remote from US
Pentera

Automated security validation

Be an early applicant

Pentera

Automated security validation

201-500 employees

B2BEnterpriseComplianceSaaSCyber SecurityAutomation

Be an early applicant

Salary not provided
Bash
Linux
Entry and Junior level
Remote from US

201-500 employees

B2BEnterpriseComplianceSaaSCyber SecurityAutomation

Company mission

To put an end to the constant struggle with the perpetual lag in cyberthreat detection, remediation, and mitigation.

Role

Who you are

  • 1-2 years of experience in tech support, desktop support, or a related role OR a degree in Computer Science, IT, Cybersecurity, or Computer Engineering
  • Strong technical troubleshooting skills
  • Basic Linux knowledge (command-line experience is a plus)
  • Excellent communication skills and a team-player mindset
  • A problem-solver with sharp attention to detail and a "get things done" attitude
  • The ability to work independently while thriving in a collaborative environment

Desirable

  • Basic knowledge of any programming language
  • Technical writing skills (creating documentation, troubleshooting guides, etc.)
  • Experience with Bash scripting, penetration testing tools, or cybersecurity fundamentals
  • Previous experience in customer-facing technical roles

What the job involves

  • As a Tier 1 Technical Support Engineer, you’ll be the first line of defense for our customers, ensuring they get the support they need to use Pentera’s platform effectively
  • You’ll gain hands-on experience in security testing, work closely with cybersecurity specialists, and develop a deep understanding of penetration testing—all while helping customers solve technical challenges
  • Manage non-critical customer issues through our ticketing system, from acknowledgment to resolution or escalation
  • Triage and troubleshoot technical issues, ensuring prompt and effective resolution
  • Provide exceptional customer support using Salesforce, following Pentera’s support procedures and best practices
  • Maintain and contribute to our knowledge base to help streamline future troubleshooting
  • Collaborate with internal teams to escalate complex cases and ensure customer success

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Insights

Top investors

44% employee growth in 12 months

Company

Company benefits

  • Remote work opportunities
  • Health, Dental, Vision, Disability & Life Insurance, and Flexible Spending Account (FSA)
  • Onsite gyms and team workouts
  • Free daily meals, stocked kitchen, happy hours & game room
  • 401(k) and matching
  • Company equity & performance bonuses

Funding (last 2 of 5 rounds)

Mar 2025

$60m

SERIES D

Jan 2022

$150m

SERIES C

Total funding: $249.5m

Our take

Over the last decade, the number of Israeli-founded cybersecurity companies has quadrupled – marking the country out as a would-be global leader in the industry. Pentera is one such company, supplying Enterprise Security Validation to the likes of Deloitte, IDB Bank and NEC, as well as to government projects.

The company has been growing rapidly since emerging from stealth in 2018. It achieved Unicorn status in early 2022 and won the Black Unicorn Award that same year. Since then, it has been recognised twice on the Deloitte Technology Fast 500 and continues to forge lucrative partnerships that hint at a strong future.

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Freddie

Company Specialist at Welcome to the Jungle