Customer Support Executive, eporta
Customer Support Team
B2B commerce platform for the furnishings industry
Job no longer available
B2B commerce platform for the furnishings industry
1-20 employees
Job no longer available
1-20 employees
Company mission
eporta's mission is to solve complexity in B2B commerce.
Role
Who you are
- Excellent verbal communication and written skills.
- Great relationship-building and relationship-management skills
- Proven ability to work independently and effectively manage your time
- First class organisational skills
- Take delight in providing best-in-class customer service
- A great problem solver
- Previous experience in a similar role, preferably for a startup
- Experience using support tools such as Hubspot Service Cloud, Freshdesk, Aircall, etc
- An interest in interior design or previous experience in the industry is a bonus!
What the job involves
- As a Customer Support Executive, you will be the first point of contact for both Tradehub and eporta Marketplace customers
- Each day will present a new challenge; one minute you could be talking to a leading furniture brand in Scandinavia; the next, supporting an emerging interior designer around the corner in Clerkenwell
- You will be expected to communicate clearly and professionally with customers - and also with our internal teams - to resolve situations while navigating and prioritising multiple concurrent tasks
- Handling customer queries via phone, email and live chat
- Verifying new trade accounts for both Tradehub and eporta Marketplace
- Monitoring platform activity and proactively reaching out to customers with solutions to ensure a smooth end-to-end experience
- Supporting customer projects by chasing responses and providing sourcing assistance
- Identifying high-activity accounts for engagement and education initiatives
- Keeping up to date with product releases, creating new help content & support templates in line with new features
- Being a key point of contact for troubleshooting technical issues
- Building strong relationships with customers, understanding their needs and providing valuable customer feedback to the wider product and customer facing teams
Salary benchmarks
Our take
Eporta wants to revolutionise the interior design industry, worth $700bn a year. Its products include an online marketplace where designers and retailers can buy direct from brands like Flos, Moooi and Moroso at trade or wholesale prices, and a software tool called TradeHub that allows brands to power their e-commerce operations from their own sites. Eporta has users in over 80 countries and offers over 1 million product options.
In 2021, Eporta was acquired by Shopify, allowing Eporta to accelerate its mission to solve B2B commerce complexity and work at a much greater scale. Eporta is combining its experience with Shopify’s scale and expertise, and wants to continue its growth to help make commerce better for everyone.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2018
$8m
SERIES A
Total funding: $8m
Company benefits
- £400 work from home budget
- Massive discounts on high-end furniture
- EMI share options scheme
- Gorgeously-designed office
- 26 days holiday (excl. bank holidays)
- Work from home opportunities
Company HQ
Farringdon, London, UK
Leadership
Aneeqa Khan
(Product Director)Previous experience in investment and Strategy Director at Zoopla. Became Product Director of Shopify when eporta was acquired by Shopify.
Share this job