Customer Success Email Campaign Manager, Recorded Future
$109.5-164k
3+ days a week in office
Advanced cyber threat intelligence platform
Open for applications
Advanced cyber threat intelligence platform
1001+ employees
Open for applications
$109.5-164k
3+ days a week in office
1001+ employees
Company mission
To secure our world with threat intelligence, and we’re also committed to making Recorded Future an incredible place to work.
Role
Who you are
- 5-7 years in email marketing or digital communications
- Adept with CSS, HTML, and email testing
- Data-driven and analytical mindset
- Skilled communicator across different media and audiences with an eye for detail
- Experience creating, executing, and managing email campaigns using platforms such as HubSpot, Eloqua, Pardot, Marketo, or Constant Contact
- Experience with Gainsight Journey Orchestrator is a plus
What the job involves
- Recorded Future is seeking a Customer Success Email Campaign Manager to own, design, and execute our scaled customer success communication engine. Your primary mission is to guide users seamlessly through the customer lifecycle, with a laser focus on helping them achieve immediate ROI and foundational success goals through product adoption
- You will own the end-to-end execution of automated customer journeys for our digital-led segment and the broader user base to help them achieve their goals. You will design, write, and build targeted communication that drives customers to complete critical onboarding milestones, fulfill product training requirements, earn certifications, and prepare for business reviews
- Your role blends customer success strategy and technical execution, including analyzing behavioral data, running continuous A/B tests, and optimizing campaigns to ensure every customer successfully unlocks the value of their investment
- Lifecycle journey execution: Design, build, and automate customer journeys within our customer success software (Gainsight) to systematically move users through the customer lifecycle
- Adoption and ROI campaign management: Write compelling copy and design clean templates that guide customers to hit critical milestones, such as onboarding completion, product training, earning certifications, and business reviews
- Data and segment definitions: Own audience segmentation and data source ingestion, ensuring precise targeting based on real-time user behavior, product entitlement, and lifecycle stages to deliver the right enablement material at the right time
- Continuous optimization: Run robust, ongoing multivariate and A/B tests on subject lines, copy, layouts, and behavioral triggers to ensure we are delivering the optimal messaging to drive user action
- Success metrics and analytics: Monitor, analyze, and report on performance against baseline campaign goals and longer term impact. Success in this role is measured in accordance with department-level objectives, including customer health scores, feature adoption rates, milestone completion, and retention
- Cross-team alignment: Coordinate closely with Product, Customer Success leadership, Marketing, Training, and relevant system owners to ensure campaign goal alignment, brand consistency, messaging, and deconflict schedules to deliver the best possible customer experience while advancing business goals
Application process
- Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text
Our take
Cybersecurity threats are increasingly urgent for businesses, governments, and citizens worldwide, growing in both number and sophistication. Recorded Future has spent over a decade developing a solution to this problem. Its platform leverages billions of data points from across the internet, including dark web sources, state actors, and vulnerability information, to identify and anticipate cybersecurity threats.
While many cybersecurity firms are emerging due to the surging demand, Recorded Future stands out with its market-leading pedigree. Originally funded by In-Q-Tel and Google, its clients include private contractors for the US Intelligence Community, and it has produced influential reports on major cybersecurity issues.
Continuing to expand its capabilities by adding identity intelligence, attack surface intelligence, and card fraud intelligence, it partners with companies like Microsoft to research new cyber threats. Recorded Future was acquired by Mastercard in 2025 for a staggering $2.7B, where it will integrate its AI-powered threat intelligence with the payments company's cybersecurity services. This has opened up an even wider customer base for Recorded Future as the world of digital payment solutions becomes increasingly vulnerable to advanced cyber threats.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2017
$25m
SERIES E
Apr 2015
$12m
SERIES D
Total funding: $58.7m
Company benefits
- Competitive compensation
- Retirement plans
- Great health benefits for employees and their families
- Company paid life and income protection
- Structured professional development and career advancement programs
- Generous paid time off
- Parental leave
- Wellness programs
- Hybrid work and flexible schedules
Company HQ
Financial District, Boston, MA
Leadership
Staffan Truvé
(Co-Founder & CTO)Chairman at Makewave AB, Interspecrtal, and Qamcom Research and Technology, alongside being a Board Member at Vinnoca and WASP.
Christopher Ahlberg
(Co-Founder & CEO)Prior to co-founding Recorded Future in 2009, Christopher Founded TIBCO Software in 1996, where they spent 11 years as the CEO and nearly 2 years as an EVP/President.
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