Service Delivery Project Manager, BloomReach
Helps companies improve customer experience
Job no longer available
Helps companies improve customer experience
501-1000 employees
Job no longer available
501-1000 employees
Company mission
Bloomreach's mission is to power magical and measurable digital experiences for people and enterprises around the world.
Role
Who you are
- Experience in the following areas (the more, the better): management (project, risk or change), team lead, strategic planning, agile teams
- Desire to get through knowledge of business
- Fluent in any of the following: German/Dutch/Danish/Swedish
- Essential understanding of coding so you can work with our product (no coding included)
Desirable
- Certifications in Project Management (PRINCE2 or PMP)
- Experience with CDP platform or other business-oriented platform or sector
- Understanding frontend/backend technologies, relational databases, and web mechanics
What the job involves
- The Project Manager / Service Delivery Manager delivers a magical “unboxing” experience for our clients while overseeing the whole process from the very beginning to the evaluation
- We deliver this experience by pre-integrating our Bloomreach Engagement Platform with the world’s most used products of the e-commerce ecosystem:
- Online stores (e.g. Shopify)
- Customer Relationship Management systems (e.g. Dynamics)
- Loyalty program systems (e.g. Swell)
- Marketing automation solutions (e.g. Salesforce Marketing Cloud)
- Technology enterprises (e.g. Telenor)
- And other e-commerce related platforms and products
- A Customer Success Manager, who will manage the client relationship and business strategy
- Technical Integrators for more technically demanding integration workstreams
- Customer Analytics Consultant(s) for non-technical implementation workstreams
- Client teams - you will spend time with our clients in their offices if travel restrictions due to Covid situation allows
- Plan and manage the projects of implementation of our product to clients’ websites or online shops:
- You will not have to do it on your own! Your main task will be to coordinate work between Bloomreach team and clients’ teams, mainly from an IT and marketing perspective
- Cooperate with stakeholders towards completion on our and clients’ side
- Manage the project from its kickoff to evaluation and assessment of the results, which includes:
- Creating a project timeline in accordance with the agreed scope of work
- Defining tasks and required resources
- Making short-term and long-term decisions creating value for Bloomreach and its clients
- Being a key contact person for a client, which includes prioritizing, tracking, and support
- Creating partnerships with our clients
- Using the technical attributes of our platform to your advantage
- Challenging, encouraging, and influencing both internal and external teams
Our take
Bloomreach believes that velocity comes from the ability to adapt quickly to the next touch points, channels, and expectations. They designed their AI-driven search and merchandising tools (brSM), next-gen content management system (brXM), and digital experience platform (brX) to be the most flexible on the market.
Bloomreach's aim is to solve everyday frustrations for marketers, developers, and eCommerce professionals, as well as the deeper technology issues sitting at a company's digital core, so that businesses can deliver a fantastic digital experience to every visitor.
Recognised by leading analyst firms, Bloomreach is a Leader in the Gartner Magic Quadrant for Web Content Management (WCM), a Strong Performer in the Forrester Wave for WCM, and a Visionary in the Gartner Magic Quadrant for Digital Experience Platforms (DXP).
Bloomreach has hundreds of large and medium enterprise customers, including Neiman Marcus, Staples, REI, Mailchimp, FC Bayern München, and the UK’s NHS Digital. In early 2023, it further exemplified its savvy approach to marketing by integrating ChatGPT capabilities into its Bloomreach Engagement platform. This expansion of ML/AI solutions will help Bloomreach's clients in their campaign scaling and customer reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2022
$175m
GROWTH EQUITY VC
Jan 2021
$150m
GROWTH EQUITY VC
Total funding: $422m
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Commuter benefits 🇬🇧
- Personal pension contribution by Bloomreach 🇬🇧
- MyEva - online financial expert tool at your disposal 🇬🇧
- Access to Private Hospitals with reduced wait times 🇬🇧
- Income protection in case of long-term illness or injury 🇬🇧
Company HQ
Mountain View, CA
Leadership
Raj De Datta
(CEO)Started his career working as an Analyst at investment bank Lazard. Previously worked as a Director of Product Marketing at Cisco
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