Technical Account Manager, Rossum
80/20 split between base salary and variable compensation based on customer retention and usage. Plus stock option plan
Automated document communication platform
Open for applications
Automated document communication platform
101-200 employees
Open for applications
80/20 split between base salary and variable compensation based on customer retention and usage. Plus stock option plan
101-200 employees
Company mission
To make B2B communication frictionless by using advanced AI to “read” documents much like a human.
Role
Who you are
- To be successful in this role, you should have strong customer-facing skills, hands-on technical background, and enjoy solving problems through data extraction and solutioning
- Experience with other SaaS products and programming languages like Python and JavaScript are valued, but not mandatory
- For this role we're looking for great communicators with a knack for technical solutioning
- Enjoy working with customers, exceeding their expectations, and uncovering their needs and pain points
- Are able to deliver clear, structured, and convincing presentations about your vision for the account and your plan to get there
- Are able to frame difficult problems by breaking them down for easier analysis and fostering a solution-oriented perspective
- Enjoy project management and have the ability to coordinate projects with multiple stakeholders
- Able to communicate designs and ideas in a clear and descriptive manner, so the customers can understand and follow your recommendations
- Foster UX sensitivity and aim to make the customers’ lives better by simplifying their workflows
- Are honest and base your opinions on data, but don’t cling to it in the face of good arguments
- Have strong problem-solving skills with a hands-on technical background
- Have experience with other SaaS products, including API, integration, configuration, and customization
What the job involves
- As a Technical Account Manager at Rossum, you will play a crucial role in helping our customers achieve success by leveraging our state-of-the-art AI and intuitive user interface to eliminate unnecessary paperwork and streamline their workflows
- You will work closely with customers to understand their unique business and technical needs, and guide them through any technical challenges they may encounter along the way
- Be customers' main technical contact throughout their contract
- Be responsible for project management of more complex customer projects where multiple parties of different skill sets and needs collaborate on a single setup
- Cooperate with members of Customer Experience and Sales organizations in order to deliver a great customer experience both on the technical and commercial side
- Consult with the Rossum product team on continuous improvement of the Rossum platform as well as advocate customers' views
- Senior TAMs should be able to do at least basic scripting in Python
- Your bread and butter will be tweaking and configuring the customer’s account in order to achieve a great user experience
- To do so, you'll have many power tools at your disposal
- One such tool is the Calculations extension, which introduces basic arithmetic operations for the data Rossum AI captured
Our take
Every day, companies must scrape information from documents and communicate it with their teams and clients, ranging from physical paperwork to digital spreadsheets and PDFs. Whilst necessary, this process is highly repetitive and time-consuming, and these laborious workflows make document communication prone to human error.
Rossum provides an automated document communication platform, leveraging AI to capture data from any physical or digital document format and automate the communication of said data to relevant parties. The company applies its technology to automate repetitive manual processes within invoicing, logistics, shared services, and other enterprise workflows, ultimately helping to improve communication accuracy whilst saving companies valuable time and resources.
Whilst AI-driven data capture from documents is nothing new, Rossum has taken a unique stance in the market by also automating the communication of captured data directly with those who must receive it. The company claims that this approach facilitates the prevention of manual processing of 90% of the document communication process.
Steph
Company Specialist at Welcome to the Jungle
Insights
-24% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$100m
SERIES A
Nov 2019
$4.5m
SEED
Total funding: $105.6m
Company benefits
- Energy-charged atmosphere of a tech-first AI startup that has great traction towards global success and is already serving customers across four continents, including Fortune 500 companies. Most of our work is still ahead of us – you will be making a huge difference in our growing team
- A diverse works environment of over 40 nationalities and balanced leadership team
- Healthcare
- 401K
- PTO
Company values
- Strong opinions, weakly held - It is good to have strong opinions! However, unless based on data, opinions must be treated as mere hypotheses. No matter how strong, in the face of new evidence and sound arguments, always be open to changing your opinion
- We work smart & learn fast - Learning is the most basic skill we look for in everyone. As learners, we still love to take shortcuts by looking at our role models; but where we are pioneers, we always look for lessons learned. Ultimately, we measure results, not hours - no matter whether achieved by prioritizing well or working hard
- Differences make us strong - We have one of the most multinational startup go-to-market teams in Prague. You often couldn’t find more different individuals working together, and we are all better for it. We love to watch how different teams take on different identities too. We only want us all to pursue the same ideals. And we need to respect our differences
Company HQ
Karlín, Prague
Articles
Leadership
Tomas Gogar
(CEO)Experience as Software Developer for Enesa a.s. from 2010 to 2012. Co-founder and Product Developer of Chronicles from 2012 to 2016.
Petr Baudis
(CTO & Chief AI Architect)Experience as Computer Go Researcher and Network Administrator for the Faculty of Math and Physics of Charles University from 2004 to 2012. Founder of Ailao from 2015 to 2017.
Tomas Tunys
(CSO)Lecturer in ACM Advanced Algorithmic and Programming for Czech Technical University since 2013.
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