Director of Customer Success, EliseAI
$150-200k
+ Stock options
More information about location
4-5 days a week in office
AI leasing agent & assistant
Open for applications
AI leasing agent & assistant
101-200 employees
Open for applications
$150-200k
+ Stock options
More information about location
4-5 days a week in office
101-200 employees
Company mission
To improve business efficiency without sacrificing human connection, and to make quality housing more accessible.
Role
Who you are
- Experience building a customer success organization in a high growth environment, ideally at a B2B SaaS startup
- 3+ years experience managing a customer success team
- A track record in managing risk, forecasting, and identifying growth opportunities
- Skilled in navigating cross-functional relationships within a high-growth SaaS environment
- Excellent written and verbal communication skills
- Strong sense of ownership and eagerness to build and define the customer success function
- Ability to communicate candid, constructive feedback with your team
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Willing to work in person at NYC headquarters 4-5 days a week
What the job involves
- Reporting to the Head of Operations and Strategy, you will own the strategy and the successful scaling of the CSM team
- You will work cross-functionally with key stakeholders across the business to retain revenue within our customer base
- You are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite
- Maintain and support a high performing team of CSMs by providing ongoing coaching and training, and working with each IC to identify and achieve professional development goals
- Partner with HR and other leaders to recruit strong mid-market and enterprise CSMs and scale the team as the company grows
- Work closely with CSMs to understand customer challenges and pain points, and identify what their goals are for implementing EliseAI throughout their real estate portfolios
- Own the success of customers, including onboarding, product adoption and retention
- Strategize with our CRO to build, own, and execute account plans
- Lead a weekly metrics review to identify opportunities to improve performance
- Collaborate with product and engineering to spearhead adoption of new products and features
- Support our scaling by building out onboarding and enablement programs for new CSM hires
- Proactively identify churn risks and build and execute on playbooks based on learnings
- Help clients understand the ROI that EliseAI provides and help them communicate that value internally within their own organizations
- Partner with CSMs to drive upsell opportunities for the sales team
- Partner with content and design to create training and online webinars to educate all client stakeholders on how to successfully use our solutions
- Surface client feedback and ideas to the product and engineering teams for potential new features
- Attract top-tier talent to join our driven team
Our take
Contactless human interaction through technology has thrived in recent years, and this has impacted the real estate industry greatly. A significant reexamination is needed in regard to how estate agents serve and communicate when in-person interactions are less feasible. EliseAI, previously MeetElise, provides AI-powered leasing agent software that aims to solve this problem.
The company deploys machine learning to fill communication gaps between agents and clients, in addition to providing mixed reality solutions for digital property viewings. The startup claims that their software increases conversion rates from traditional leasing methods and tools by more than 65%, responding instantly to 90% of custom inquiries for over 250,000 properties. 60% of the top 50 real estate businesses in the US use EliseAI, whilst 30 million residents and prospective customers have had conversations with the AI.
Estate agents across the globe have developed digital platforms to serve customers digitally. However, EliseAI presents an all-in-one solution that aims to support estate agents and their clients, regardless of whether in-person communication is possible. Funding secured by the company will be used by to propel its growth and prop up its already secured equity capital.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Aug 2024
$75m
SERIES D
Jun 2023
$35m
SERIES C
Total funding: $141.9m
Company benefits
- Equity
- Medical, Dental and Vision premiums covered at 100%
- FSA & HSA plans
- Commuter benefits
- 401k
- Long & short-term disability, and life insurance
- Unlimited PTO
- Up to 12 weeks fully paid parental leave
- Flexible hours
- Paid lunch
- Development opportunities
- Fitness stipend
- Social events
Company values
- Be Great, Do Good - We think big and act intentionally to have a positive impact on the world
- Be An Owner - Identify problems, start and own your projects, communicate your progress, and measure its success
- Progress Over Perfection - Don’t let the instinct to make things perfect prevent you from moving forward
- Dive Deep - The best problem solving happens when you thoroughly investigate and analyze an issue
Company HQ
Midtown South, New York, NY
Articles
Leadership
Minna Song
(CEO)Majored in Computer Science at MIT, and studied at the University of Cambridge. Interned at Microsoft and then co-founded Influencers Required in 2014.
Stoyan Stoyanov
(CTO)Studied Computer Science at the University of Cambridge, graduating in 2014. Co-founded Influencers Required with Minna.
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