Director of Customer Success, EliseAI
$150-200k
+ Stock options
More information about location
4-5 days a week in office
Agentic AI for housing & healthcare
Job no longer available
Agentic AI for housing & healthcare
501-1000 employees
Job no longer available
$150-200k
+ Stock options
More information about location
4-5 days a week in office
501-1000 employees
Company mission
To improve business efficiency without sacrificing human connection, and to make quality housing more accessible.
Role
Who you are
- Experience building a customer success organization in a high growth environment, ideally at a B2B SaaS startup
- 3+ years experience managing a customer success team
- A track record in managing risk, forecasting, and identifying growth opportunities
- Skilled in navigating cross-functional relationships within a high-growth SaaS environment
- Excellent written and verbal communication skills
- Strong sense of ownership and eagerness to build and define the customer success function
- Ability to communicate candid, constructive feedback with your team
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Willing to work in person at NYC headquarters 4-5 days a week
What the job involves
- Reporting to the Head of Operations and Strategy, you will own the strategy and the successful scaling of the CSM team
- You will work cross-functionally with key stakeholders across the business to retain revenue within our customer base
- You are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite
- Maintain and support a high performing team of CSMs by providing ongoing coaching and training, and working with each IC to identify and achieve professional development goals
- Partner with HR and other leaders to recruit strong mid-market and enterprise CSMs and scale the team as the company grows
- Work closely with CSMs to understand customer challenges and pain points, and identify what their goals are for implementing EliseAI throughout their real estate portfolios
- Own the success of customers, including onboarding, product adoption and retention
- Strategize with our CRO to build, own, and execute account plans
- Lead a weekly metrics review to identify opportunities to improve performance
- Collaborate with product and engineering to spearhead adoption of new products and features
- Support our scaling by building out onboarding and enablement programs for new CSM hires
- Proactively identify churn risks and build and execute on playbooks based on learnings
- Help clients understand the ROI that EliseAI provides and help them communicate that value internally within their own organizations
- Partner with CSMs to drive upsell opportunities for the sales team
- Partner with content and design to create training and online webinars to educate all client stakeholders on how to successfully use our solutions
- Surface client feedback and ideas to the product and engineering teams for potential new features
- Attract top-tier talent to join our driven team
Our take
Technology that enables contactless human interaction has thrived in recent years, greatly impacting industries such as real estate and healthcare. EliseAI, previously known as MeetElise, supplies AI agents for real estate and healthcare, enabling these industries to better serve and communicate with the public.
The company began by targeting the real estate industry with an AI-powered leasing agent software. Its machine learning capabilities fill communication gaps between agents and clients, in addition to providing mixed reality solutions for digital property viewings. The success of this venture saw 60% of the top 50 real estate businesses in the US use EliseAI, whilst 30 million residents and prospective customers have had conversations with the AI.
In 2025, ElisAI raised $250 million in funding that supported its expansion into the healthcare sector, with funds being invested in product innovation and the growth of its team across its offices. The valuation that accompanied this funding was double the last, showcasing the company's impressive trajectory so far.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2025
$250m
SERIES E
Aug 2024
$75m
SERIES D
Total funding: $391.9m
Company benefits
- Equity
- Medical, Dental and Vision premiums covered at 100%
- FSA & HSA plans
- Commuter benefits
- 401k
- Long & short-term disability, and life insurance
- Unlimited PTO
- Up to 12 weeks fully paid parental leave
- Flexible hours
- Paid lunch
- Development opportunities
- Fitness stipend
- Social events
Company HQ
Midtown South, New York, NY
Leadership
Minna Song
(CEO & Co-Founder)Majored in Computer Science at MIT, and studied at the University of Cambridge. Interned at Microsoft and then co-founded Influencers Required in 2014.
Stoyan Stoyanov
(CTO & Co-Founder)Studied Computer Science at the University of Cambridge, graduating in 2014. Co-founded Influencers Required with Minna.
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