Senior Software Engineer, Etsy
Seller Service
Eligible for an equity + annual performance bonus
More information about location
eCommerce platform for handcrafted goods
Be an early applicant
eCommerce platform for handcrafted goods
1001+ employees
Be an early applicant
Eligible for an equity + annual performance bonus
More information about location
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- How you care as much about building great products as you do writing great code
- Code quality is critically important to you, and you can help your team and others improve the quality of existing codebases
- Have a knack for organization and breaking down large problems into smaller ones
- Can be autonomous, determined and a fast learner
- Can confidently communicate efficiently and effectively
- Enjoy learning about and interacting with the people who use your product
- You are familiar with web technologies (HTML, CSS, JavaScript/TypeScript etc.)
- You are familiar with the PHP programming language - the choice for backend code at Etsy
What the job involves
- This role will be focused on improving the customer service experience and convos infrastructure that enable Etsy to deliver efficient, high-quality, and scalable support to our buyers
- The team for this role is an established squad. Our mission is to provide accurate information, and satisfactory, prompt resolutions to members when they reach support or sellers in order to deliver positive and consistent outcomes for our customers and the greater Etsy community
- All the members of this squad will be experienced engineers at Etsy that will support you in your onboarding
- This is a full-time position reporting to the Engineering Manager, Payments
- The Seller Service squad is an established squad of experienced Etsy engineers. The team drives an ambitious roadmap of projects that impact the Customer Support Experience and our customers within the Etsy Community
- We value autonomy, understanding, curiosity, and optimism in our work and strive to foster an environment where individuals are supported, respected, and empowered to take ownership and collaborate effectively
- Working collaboratively with multiple engineers at a range of levels to support you in gaining critical onboarding about how Etsy designs and writes software
- Working closely with stakeholders to improve existing processes by optimizing existing internal tools or/and creating new ones
- Continuously learn from your teammates and share your own insights with them
- Push code to production early and often using our continuous deployment systems
- Empathy, ownership, communication, and technical skill are valued equally
- Participate in code and design reviews and maintain high standards of code quality
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art, and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. The recent hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers has created significant discontent amongst sellers. Etsy must reconcile these issues to ensure artists continue to operate on the same scale within the platform. It plans to attract shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
Company values
- We commit to our craft - Our work has the power to change lives. That’s why we strive to learn continuously and excel at what we do
- We minimize waste - Time, resources, and energy are precious, so we focus only on what will have the greatest impact
- We embrace differences - Diverse teams are stronger, and inclusive cultures are more resilient. When we seek out different perspectives, we make better decisions and build better products
- We dig deeper - The best solutions to meaningful challenges are rarely easy or obvious. We stay curious, balance our intuition with insights, and decide with confidence
- We lead with optimism - We believe in our mission, and we believe in each other. We see the world as it is, set ambitious goals, and inspire one another with generosity of spirit. Together, we reimagine what is possible
Company HQ
Downtown Brooklyn, NY
Articles
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
People progressing
Became the Director of International Strategy and Operations after a year and 2 months as a senior manager in the division. After nearly 5 years in that role, they became Director of Marketing and International Strategy & Operations, and six months after that was promoted to Senior Director in that same department.
Salary benchmarks
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Diversity, Equity & Inclusion at Etsy
- Diversity is a priority at Etsy, owned by everyone:
- A diverse workforce is critical to Etsy’s success—it makes us a stronger, better, more resilient and more relevant company. We have an inclusive culture and each of us actively creates opportunities for underrepresented groups to join, thrive and advance at Etsy
- We welcome all perspectives:
- As individuals, we invite a variety of viewpoints and experiences—especially when they conflict with our own. We encourage questions more than statements, and provide a safe environment in which all employees can surface and discuss concerns
- We measure and share openly:
- We contribute to broader progress by evaluating, iterating and transparently communicating our successes and failures internally and externally
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