Customer Success Manager, Corsearch

• Relevant Experience: Previous experience in Customer Success or Account Management (ideally within the IP or legal tech space)
• Client-Facing Confidence: You aren’t afraid of jumping on calls alone. You can handle being "put on the spot" by a frustrated stakeholder and can steer a challenging conversation into a productive partnership
• Analytical Storytelling: You can take raw technical data or operational metrics and explain the "why" behind them clearly to a non-technical audience
• Operational Agility & Proactivity: You are a self-starter who doesn't wait for a manual. You can move from a high-level strategy sync to deep-dive data analysis without missing a beat
• The Global Tech Mindset: You thrive in the fast-paced, collaborative environment of a global technology firm rather than the rigid structure of a traditional law firm

Desirable

• We are seeking a proactive, strategic, and resilient Customer Success Manager (Brand Protection Partner) to serve as the primary advocate and strategist for our global clients
• In this role, you aren’t just managing a dashboard; you are the architect of a safer online world
• From dismantling counterfeit networks linked to organized crime to ensuring creators are rewarded for their innovation, you will lead the charge in protecting the integrity of some of the world’s most recognizable brands
• This role is a blend of high-level strategy and hands-on execution
• You will act as the "focal point" for your accounts, translating complex technical data into actionable business value while collaborating across our global delivery, legal, and tech teams to ensure every KPI is smashed
• Own the Customer Journey: Manage a dedicated portfolio of 10 to 14 accounts, primarily consisting of rapidly growing brands and upcoming sports leagues
• Translate Data into Value: Dive into infringement data, look past the spreadsheets, and build compelling stories for client stakeholders (VPs, Heads of Legal, and Founders). You will lead regular strategy sessions and Quarterly Business Reviews (QBRs) to demonstrate tangible ROI
• Drive Revenue Retention: Partner closely with Account Managers to identify growth opportunities, secure seamless renewals, and protect our business with a sharp focus on Gross Revenue Retention (GRR)
• Be the Cross-Functional Bridge: Collaborate daily with our global Operations, Technical Delivery, and Engineering teams to ensure client requests are executed perfectly
• Navigate the Storm: Handle high-pressure client escalations with empathy, clarity, and evidence-based solutions. You will learn to confidently guide clients through complex IP landscapes (such as explaining when a takedown request falls outside legal infringement boundaries)