Technical Support Specialist, Kojo

Total funding: $83.3m

• PPO and HSA medical plans, dental and vision plans, fully-covered disability and life insurance coverage.
• Remote-first workforce: Allows our team to work from anywhere in the US or abroad while on a travel visa.
• Unlimited PTO: Plus ten paid holidays that allow flexibility to heal, recharge, travel, or celebrate.
• Paid parental leave: Guarantees 100% salary for up to 12 weeks for a birthing parent and up to 4 weeks for a non-birthing parent.
• A culture of community: Team building, birthday celebrations, virtual crossword puzzles and demo hours, Lunch & Learns, in-person hub hangouts, and company wide offsite retreats.
• Other perks including equipment for your home office, professional development and wellness programs, and recurring stipend to support the remote work experience.

• Growth: you have a growth mindset; you are excited by problems because they’re opportunities for improvement; you see feedback is essential to your own, your peers, and the company’s growth; you are excited to learn from your peers
• Innovation: you look for “10x” solutions; you are determined to transform the industry; you are insatiably curious; you keep asking why; you seek to understand the truth behind problems and find solutions to them
• Transparency: you expect to have the full context because you know it’s key to making excellent decisions; you have an obligation to speak up; you ask for candid and frequent feedback, and share it proactively
• Intentional Communication: you communicate directly with compassion; you have a bias towards written communication and documentation to open up access to your thinking; you are thoughtful around what type of communication is necessary to achieve your goals expediently; you listen with openness and curiosity
• Passion: you celebrate wins; you care intensely about Kojo's success; you care about the well-being and success of your teammates; you strive for excellence and inspire others to do the same
• Customer Obsession: you care deeply about our customers; you seek to understand their pain; you know they’re not always “right” but you always try to solve the root of their problems; you understand that what might be small things to us make a huge difference for them; you go the extra mile to delight them
• Impact: you accomplish amazing amounts of important work; you prioritize rigorously; you’re both fast-paced and detail-oriented; you see process as a tool for achieving great results, not as an end in itself; you measure results and are evidence-based
• Diversity: you know a mix of different perspectives will lead to excellent decisions; you seek out a difference of views when building teams and making decisions; you are open minded to perspectives that are different from your own; you make the extra effort to see things from the other’s point of view; you encourage others to speak up and share their points of view
• Accountability: you are motivated by having the space to make your best judgments about what should be done and how to do it; you establish clear next steps and do what you say you’ll do; you hold others accountable to meeting their commitments; you appreciate others doing the same; you are an owner of Kojo and act in its best interests