Renewals Manager, Hasura
More information about location
Data API development platform
Open for applications
Data API development platform
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To make data access fast, secure and scalable.
Role
Who you are
- The ideal candidate is skilled at building strong customer relationships, negotiating complex agreements, and leveraging data to identify growth opportunities
- Experience: 5+ years of experience in a renewals, account management, or customer success role, preferably within a SaaS or technology company
- Proven track record of managing customer renewals and driving expansion revenue
- Strong negotiation and relationship-building skills
- Ability to analyze customer data to inform strategy and decision-making
- Excellent communication and presentation skills
- Working experience with backend development and devops teams is a plus
- Tools: Proficiency in SaaS tools such as Salesforce, Clari, and ChurnZero
- Education: Bachelor's degree in Business, Marketing, or a related field (MBA preferred)
What the job involves
- We are looking for a highly motivated and results-oriented Renewals Manager to join our Customer Success team
- This role is critical to driving predictable revenue through timely customer renewals, with a focus on identifying and executing cross-sell and upsell opportunities across our commercial and enterprise customer segments
- The Renewals Manager will collaborate with multiple internal teams, including Sales, Customer Success, and Product, to ensure customers are deriving maximum value from our solutions
- Renewals Management: Proactively manage the customer renewal process, ensuring timely execution of contracts across commercial and enterprise accounts
- Cross-Sell/Upsell: Identify and close cross-sell and upsell opportunities in collaboration with Account Executives and Customer Success Managers
- Customer Engagement: Build and maintain strong relationships with key stakeholders to ensure customer satisfaction and alignment on business objectives
- Negotiation: Lead renewal discussions, overcome objections, and manage escalations effectively to secure favorable outcomes
- Data Analysis: Use customer data and insights to forecast renewals and identify potential churn risks, working closely with Customer Success to mitigate them
- Process Improvement: Develop and implement scalable processes to improve the efficiency and effectiveness of the renewal and expansion motion
- Collaboration: Partner with Sales, Product, and Customer Success teams to align on account strategy and share customer feedback to drive product improvements
- Reporting: Track and report on renewal performance metrics, including renewal rate, expansion revenue, and churn rate, to ensure alignment with company goals
Application process
- We welcome any questions during the interview process that you may have about our culture, the kind of work we do and the process we employ to make it all come together
Our take
Hasura delivers a development toolkit to speed up the production of data-led APIs. According to the company, data and APIs are "key to the success of the modern enterprise", but developing them can prove tedious and time-consuming. To combat this, Hasura automates much of the process, allowing app teams to focus on building other features.
The company's data API platform encompasses a range of tools, such as a declarative authorization engine (for securing data), performance optimisation features, and full monitoring. It can be deployed as either a fully managed Hasura Cloud service or the self-hosted Hasura Enterprise Edition, giving it the versatility to serve a wide range of clientele.
Hasura has gained widespread popularity and has good funding to back itself as it explores further development and expansion. Most recently, it announced key innovations in its Data Delivery Network (DDN), improving access, governance, and integration across domains. These updates position Hasura to meet the rising demand for AI-driven solutions and help businesses overcome data challenges as they adopt GenAI and other advanced technologies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$100m
SERIES C
Sep 2020
$25m
SERIES B
Total funding: $136.5m
Company benefits
- Remote & hybrid work environment: Our team is spread across multiple countries, allowing for remote work or in-person collaboration at our office spaces in San Francisco and Bangalore. We believe in a flexible work model that considers individual preferences and promotes effective teamwork
- Self-Care Fridays: We offer the second Friday of every month as a day off. This time allows our team members to engage in activities that rejuvenate and recharge them personally.
- Equipment and learning allowance: We have equipment and learning budgets to ensure that our employees have the necessary tools and resources to succeed in their roles. We invest in their growth and development by facilitating access to relevant learning opportunities
- Donation Matching: We have an annual donation matching fund to encourage and enhance team member donations to global organizations working towards equality & equity
- Flexible timings & PTO: Because of our asynchronous ways of working, our team members have the freedom and flexibility to set their work schedules ensuring adequate support and team coverage. This flexibility enables a healthy work-life balance, complemented by generous paid time off (PTO) options
Company HQ
South Beach, San Francisco, CA
Leadership
Tanmai Gopal
(Co-Founder & CEO)Previously the co-founder of 34 Cross, a product development company.
Salary benchmarks
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