Partner Manager, Pointclickcare
Professional Services
CA$97.7-105k
+ Bonus; + Equity
Healthcare software for smarter care delivery
Job no longer available
Healthcare software for smarter care delivery
1001+ employees
Job no longer available
CA$97.7-105k
+ Bonus; + Equity
1001+ employees
Company mission
To help providers delivery exceptional care.
Role
Who you are
- 5+ years of experience in partner management, training operations, or program management
- Experience working with third-party vendors or contractors in a training or services environment
- Strong project management and communication skills
- Ability to balance strategic thinking with hands-on execution
- Familiarity with learning management systems (LMS), virtual training tools, and customer education best practices
What the job involves
- We seek a subject matter expert with experience managing multiple partners to support professional services staff augmentation. This role oversees external training partners, enhances our partner ecosystem, and scales training delivery by managing third-party vendors. The candidate will ensure partner-led training meets quality standards, supports customer outcomes, and aligns with our go-to-market strategy
- Identify, recruit, onboard, and manage training delivery partners and contractors
- Serve as the primary point of contact for partner communications, performance, and escalations
- Foster strong, collaborative relationships to ensure alignment with our training goals and corporate values
- Define and enforce training delivery standards, including content fidelity, facilitation quality, and learner experience
- Monitor partner performance through feedback, metrics, and regular reviews
- Implement continuous improvement plans and corrective actions as needed
- Works closely with partner/vendors, Professional Services & Sales Leadership teams, and Finance/Legal for ongoing contract and budget management
- Coordinate scheduling, logistics, and resource planning for partner-led training sessions
- Ensure partners are equipped with up-to-date materials, tools, and enablement resources
- Ensure partners remain current with product releases, workflows, and certifications
- Collaborate with internal teams to forecast demand and align partner capacity accordingly
- Oversee partner budgets, reconcile invoices, and handle payments through the online financial system
- Support the development of scalable partner delivery models and frameworks
- Contribute to the evolution of our training strategy by identifying opportunities for partner innovation and expansion
- Align partner programs with broader organizational goals, including customer success and product adoption
Our take
The demand for long-term support for the elderly is growing, putting pressure on the already overstretched age care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.
PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 1997, PointClickCare is now one of the biggest names in care tech and its software is used by over 30,000 care facilities.
PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2024
$0.1m
GRANT
Feb 2018
$141.6m
LATE VC
Total funding: $226.2m
Company HQ
Fashion District, Toronto, ON
Leadership
Dave Wessinger
(Co-Founder, CEO, CTO & President.)Dave co-founded PointClickCare in 1997.
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