Application Enterprise Support Engineer, Komodo Health

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2-3 years of experience as a System Administrator, IT Engineer or similar role
• Experience administering and managing MDM solutions for both Windows and macOS environments
• Experience administering at least one of the following tools; Google Workspace, Okta, Jamf, Intune, Slack, O365, Jira
• Experience in using Identity and Access Management (IAM) tools like Okta
• Proven ability to automate complex and repetitive tasks using python, bash, tines, GAM, etc
• Experience in managing and optimizing Google Workspace environments, including user administration, security, and automation, to support organizational scalability and efficiency
• Experience in network management and troubleshooting, ensuring seamless connectivity and issue resolution
• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Strong analytical and troubleshooting skills
• Ability to work independently and manage one’s time effectively
• Excellent interpersonal and teamwork skills, with the ability to communicate complex information to non-technical colleagues
• Continuous learning mindset to stay updated with the latest technologies and IT best practices

Desirable

• The Application Management Support will provide high-level technical support and systems analysis to identify, prevent, and resolve service interruptions in the organizations networks and systems
• Maintains (MDM) systems, enables MDM policies on company issued devices
• Provide training and guidance to junior technical support staff
• Work closely with the security team on patch management, policy alignments and audits
• Serve as an SME for Windows, MacOS and hardware troubleshooting
• Provide support to help desk team on escalated issues
• Provides technical expertise, leadership, and project coordination services to support and maintain continuity of the organization's computer systems and networks
• Support asset management workflows and reporting
• Researches, identifies, and recommends software and applications that will improve the stability of systems and networks
• Maintains knowledge on developments, trends, and best practices in technology and business networks
• Leading the change management activities within a structured process framework
• Designing the strategic approach to managing change and support operations that fall within the domain of change management
• Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to the appropriate knowledge base
• Train and supervise the team; provide feedback as necessary including oversight of Knowledge Base and Training materials in parallel with program team trainers and QA
• Automate access to tooling using systems like Okta workflows and Tines
• Drive continuous process improvement and gain efficiencies via workflows and optimizations