Customer Success Manager, DroneDeploy
AEC
More information about location
Drone mapping and analytics platform
Open for applications
Drone mapping and analytics platform
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To make the power of interactive digital twins accessible and productive for everyone.
Role
Who you are
- 3+ years in B2B Customer Success, Account Management, or similar customer‑facing SaaS role
- Proven track record managing and growing a defined book of business (retention + expansion)
- Experience handling a sizeable portfolio (dozens of accounts) with structured planning and documentation
- Strong consultative, data‑driven approach to customer engagement and value realization
- Excellent written and verbal communication skills across field users, operations, and executives
- Experience working cross‑functionally with Sales, Product, Marketing, and Support
- High CRM discipline and habit of clear, timely documentation
- Background or strong interest in AEC and/or jobsite technology preferred
- Comfortable with tools such as Salesforce, Gong, and ticketing/collaboration platforms
- Drone Certification: Able to obtain a USA Part 107 license within the first 90–120 days and maintain it throughout employment
- Willing and able to travel domestically ~15–20%
What the job involves
- The CSM, AEC Mid‑Market owns a high‑volume portfolio (~70+ mid‑market AEC accounts)
- You are the primary relationship lead, responsible for onboarding, adoption, renewals, and expansion
- You’ll grow total revenue across your book (~20% per year) by driving use of DroneDeploy’s reality capture platform and aligning it to customer outcomes, in tight partnership with Sales and cross‑functional teams
- Manage a portfolio of ~70+ mid‑market AEC customers, with clear ownership for health, adoption, retention, and growth
- Build and execute account plans that achieve portfolio‑level revenue growth (target ~20% YoY) and strong net/gross retention
- Lead onboarding and early lifecycle motion to ensure rapid time‑to‑value and establish core workflows and training
- Monitor usage and health signals; intervene early to address adoption gaps, risks, and new opportunities
- Co‑own renewals with Sales: forecast, prepare and run reviews, and drive timely execution of contracts
- Identify and qualify expansion opportunities (license growth, new units, add‑ons) and partner with Sales to close them
- Act as a trusted advisor on reality capture workflows and program design for AEC customers
- Represent the voice of the customer to Product, Support, and Services, providing structured feedback and use‑case insight
- Use tools like Salesforce, Gong, and Glean to prepare for meetings, capture insights, and maintain accurate account documentation
- Coordinate with Support and Services to resolve issues quickly and maintain confidence in the platform
Our take
Drone Deploy, headquartered in San Francisco, is a cloud-based platform specializing in drone mapping and analytics. With a mission to revolutionize how businesses acquire, manage, and interpret reality capture data from drones, 360-degree cameras, and mobile ground robots.
The company is dedicated to staying at the forefront of innovation within the drone industry, and it consistently seeks out opportunities to broaden the horizons of its capabilities. The company's strategic acquisitions, such as Rocos and StructionSite, are pivotal in achieving this goal.
With substantial investments, including a funding round led by Energize Ventures and AirTree, Drone Deploy is well-positioned for further expansion. The company aims to diversify beyond the drone sector and intensify its efforts to establish a stronger presence in the European market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2025
$15m
GROWTH EQUITY VC
Feb 2021
$50m
SERIES E
Total funding: $157.6m
Company benefits
- Hybrid Workplace - We believe that people do best when they're happy at work. Whether you’re happiest working from home or want to join us in the office, it’s OK with us
- Great Benefits - It's important to support physical and mental well-being, so we offer the kind of benefits that help meet employee needs and those of their dependents
- Growth and Development - We're in a dynamic and innovative industry and we’re committed to investing in our employees to ensure they're growing, creating, and breaking new ground in their careers
- Work/Life Balance - Time away from work is important to recharge your batteries and enjoy life. We provide flexible hours and paid time off, and work with employees to support their priorities
Company HQ
Showplace Square, San Francisco, CA
Leadership
Jono Millin
(Co-Founder)Previously founded AdvertEyes, Zoomatelo, Infatics.
Michael Winn
(Co-Founder & CEO)Previously served as the Tech Lead of Big Data & Tools and Large Customer Sales for Google. Also co-founded Zoomatelo.
Nicholas Pilkington
(Co-Founder & CTO)Previously co-founded Luno. Experience as a Software Engineer for Toshibi and NVIDIA.
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