Senior Information Technology Support Manager, Chime
$149.3-207.3k
+ Bonus + Equity
Mobile banking for the everyday person
Job no longer available
Mobile banking for the everyday person
1001+ employees
Job no longer available
$149.3-207.3k
+ Bonus + Equity
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- This person is great at driving operational improvements on an organization-wide level, has a versatile background with a focus on both internal and external customers and teams; and can work under unexpected and sometimes tight timelines
- Minimum of five years experience in managing and growing technical service operations
- Experience with procurement, asset management, training and budgeting
- Sound knowledge of information and communications technology fundamentals
- Experience with automating the resolution of IT issues and managing teams who want to find the root cause of problems
- Ability to help employees solve hardware and software problems with Apple and Windows products, including AV, laptops, mobile devices and printers
- Experience with hosted productivity and communication applications, including Google Workspace, Okta, and the ability to train and support employees on their use
- Good verbal and written communication skills
- A positive, service-oriented attitude
- Advanced knowledge of installing, maintaining, and troubleshooting current versions of Windows and macOS
- Experience managing a large and complex Desktop Support team and apply best practices and industry standards
- Ability to learn quickly and lead the team through change in a dynamic environment
What the job involves
- The IT Support Manager at Chime will lead, mentor, and develop a diverse team of IT professionals
- This person will partner with IT Engineering and other departments outside of IT to ensure that all aspects of IT Support and Infrastructure are accurate, efficient, repeatable, and robust
- This person will build, develop, and manage a multi-functional team across multiple offices
- Manage a team of technical support personnel within our IT Support organization, which includes hiring, performance management, training, and career development
- Establish metrics, monitor service level and response times, and redirect team activities as needed
- Design, develop, implement and coordinate IT systems, policies, and procedures
- Develop and document new or improved support and operations processes
- Oversee the team managing hardware and software purchasing (including new employee onboarding technology setup)
- Maintain accurate Asset Management records
- Escalation point for the support team
- Support Chime employees in resolving problems with IT, AV, and Network systems
- Ability to jump in to the details and help out with support issues as needed
- Analyze data and reporting of IT Support metrics to stakeholders as needed. Will oversee metrics and KPI reviews to develop plans for development and team improvement
- Nurture cross functional relationship with IT- adjacent teams including People, Workplace, Security, and Executive Assistants
Our take
Chime is part of the growing realm of fintech banks and providers, emphasising straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meagre interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $11.6B since its 2025 IPO. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base. That being said, Chime's IPO, rare in a financially uncertain period, proves that it has shifted from challenger to major player.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company HQ
Nob Hill, San Francisco, CA
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
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