Director of Technical Implementations, Duetto

• A bachelor’s degree with 8+ years of post-degree experience
• 2+ years of experience in enterprise-level project management engagements
• 4+ years managing customer-facing technical implementations
• 5+ years leading teams of 6 to 20 employees
• Enthusiastic and creative leadership with the ability to inspire others
• Proven ability to solve complex problems with exceptional analytical skills
• Experience in crafting customer-facing documentation and internal SOPs
• Strong relationship-building skills with internal stakeholders, external partners, and customers
• Proficient in articulating technical concepts to a mixed audience
• Experience leading cross-functional collaboration
• Ability to manage multiple projects simultaneously with superior attention to detail
• Ability to work autonomously in high-pressure situations
• Experience working in a global, cross-functional team environment

Desirable

• The Director will lead a team of six Implementation professionals who serve customers with new CRS Integrations, PMS Migrations, and Company Migrations
• This role requires a blend of project management expertise, client interaction, and leadership skills
• You will work closely with a cross-functional team to ensure successful implementations and will be instrumental in optimizing our processes and customer experiences
• Provide leadership and support to team members, fostering a collaborative and high-performing environment
• Lead and manage implementation projects, including CRS Integrations, PMS Migrations, and Company Migrations
• Collaborate with internal teams and customers to ensure successful project outcomes
• Develop and execute project plans, including timelines, milestones, and deliverables
• Monitor and manage project progress, addressing any issues or risks that arise
• Ensure effective communication with stakeholders and provide regular updates on project status
• Oversee the development and implementation of best practices and processes for project management
• Work with customers to understand their needs and ensure that solutions are tailored to their requirements