Senior Sales Operations Manager, Hi Marley
$91-169k
+ Variable compensation and equity
3 days a week in office
Communication platform for the insurance industry
Open for applications
Communication platform for the insurance industry
101-200 employees
Open for applications
$91-169k
+ Variable compensation and equity
3 days a week in office
101-200 employees
Company mission
To provide the insurance ecosystem with a comprehensive communication platform.
Role
Who you are
- 5–7 years of experience in Sales Operations, Revenue Operations, or Business Operations within a B2B organization
- Proven track record of improving sales processes, data visibility, and forecasting accuracy
- Strong analytical and reporting skills; proficiency with Salesforce, BI tools (e.g., Looker, Tableau), Excel/Google Sheets, PowerPoint
- Experience with sales systems such as HubSpot, Gong, or Salesloft preferred
- Excellent communication and stakeholder management skills and experience working with C-level executives
- Strong project management and organizational skills; ability to juggle multiple priorities in a fast-paced environment
What the job involves
- As our Senior Sales Operations Manager, you’ll play a pivotal role in shaping the systems, processes, and insights that power our revenue growth. You’ll partner closely with leaders across the business to streamline operations, strengthen forecasting accuracy, and turn data into actionable strategies that help our teams scale effectively
- Process optimization, documentation, & change management: Identify and drive continuous improvement opportunities across contracting, forecasting, and deal execution workflows. Document key processes and implement change management best practices to ensure adoption and consistency across teams. Run the operational cadence of recurring programs
- Forecasting & performance analysis: Support the sales organization with forecasting, including the prep of inputs each cycle, ensuring opportunity information is accurately updated in Salesforce, and managing forecasting reports and views. Support with the diagnosis of gaps and shortfalls to improve predictability
- Reporting & dashboards: Create and customize reporting for growth initiatives to track key performance metrics. Build and maintain tailored dashboards and reports that drive data-driven decision-making for sales and executive leadership
- Tech stack selection & adoption: Drive utilization and optimization of our sales tech stack, including training documentation. Partner with Senior Salesforce Admin to support evaluation of new tools
- Presentation development: Develop high-quality materials for Sales presentations, including content for Board meetings, quarterly planning sessions, and company-wide meetings. Collaborate with stakeholders to ensure messaging, visuals, and data are accurate and aligned with business objectives
- Sales events & meeting management: Plan and execute Sales events and offsites, managing all logistics, agendas, and timing (e.g., quarterly team events, regularly recurring sales meetings). Define and maintain the structure and cadence of team meetings, ensuring clear agendas, attendee alignment, and follow-up
- Contract & order form execution: Keep the contracting process moving — support the Sales team as they work deals through it, maintain visibility into the contract queue, flag and sequence the priority items, and chase down blockers and next steps so nothing stalls
- Salesforce & pipeline hygiene: Partner with Sales team to ensure that opportunities, stages, close dates, and forecasts are accurate in Salesforce. Ensure clean data across all teams, reports, and dashboards
Our take
The insurance industry can be notoriously frustrating for policyholders during the claims process, with a reported 40% of people considering a switch of insurers following a claim. This is the outcome that Hi Marley wants to help carriers avoid.
The company uses an AI-enabled communication platform designed to allow insurance carriers and their partners to talk to policyholders in real time via simple text messaging. This ultimately gives carriers more opportunities to satisfy and retain their customers.
Hi Marley has enjoyed rapid growth in recent years, with a quadrupling of its user base. It has also more than doubled the number of carriers using its platform, which now includes the likes of American Family, MetLife, Auto-Owners, Erie, and MAPFRE. Improvements such as the addition of a suite of collaborative tools to its platform seem likely to help it maintain its edge in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2023
$12m
SERIES B
Mar 2021
$25m
SERIES B
Total funding: $62.5m
Company benefits
- Full benefits package including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance
- Open vacation policy - we all work hard and take time for ourselves when we need it
- Generous stock options - we all get to own a piece of what we’re building
- A fun, lively startup culture
- Core values-based leadership
- A culture of employee engagement, diversity and inclusion
- Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
Company HQ
Financial District, Boston, MA
Leadership
Mike Greene
(Co-Founder & CEO)Mike spent 5 years as an Accenture Management Consultant before working as an IBM Associate Partner and co-founding Futurity Group. They worked for Aon for 7 years before co-founding Hi Marley as CEO in June 2017.
Mitesh Suchak
(Co-Founder & Board Member)Mitesh was Managing Partner at Futurity Group before becoming Partner at Aon Inpoint. After 7 years, they left this role to co-found Hi Marley (originally as COO).
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