Chief of Staff, Modulate
$170-200k
3+ days a week in office (Somerville, MA)
In-game voice chat moderation
Job no longer available
In-game voice chat moderation
21-100 employees
Job no longer available
$170-200k
3+ days a week in office (Somerville, MA)
21-100 employees
Company mission
To create a safer more inclusive voice chat experience for all.
Role
Who you are
- The ideal candidate is highly organized, people-oriented, and thrives in ambiguity. They possess exceptional judgment, a strong ownership mindset, and the ability to identify, prioritize, and solve problems before they become obstacles
- 5+ years of experience in a Chief of Staff, Business Operations, People Operations, Talent Leadership, or related strategic operational role
- Exceptional organizational and prioritization skills
- Strong ownership mindset with a willingness to step into ambiguous situations and drive outcomes
- High emotional intelligence and excellent interpersonal judgment
- Experience managing sensitive people-related matters with professionalism and discretion
- Ability to influence and coordinate senior leaders across multiple functions
- Strong communication skills, both written and verbal
- Demonstrated ability to balance strategic thinking with hands-on execution
What the job involves
- Modulate is looking for a Chief of Staff to serve as a strategic partner and operational extension of our executive leadership team. This role will work closely with our CEO and CTO to help ensure the organization runs smoothly as we scale, enabling leadership to focus on company strategy, fundraising, customer relationships, and other external priorities
- This person will play a critical role in driving alignment across teams, improving organizational effectiveness, and supporting the growth and development of our employees
- This is a unique opportunity to help shape the operating model of a rapidly growing company while serving as a trusted advisor to both leadership and the broader team
- Partner closely with the CEO and CTO to drive key initiatives and organizational priorities
- Serve as a trusted advisor and operational thought partner across the business
- Help identify, triage, and resolve issues that require leadership attention before they become larger organizational challenges
- Ensure important initiatives continue moving forward even when executive leadership is focused on external priorities such as fundraising, partnerships, and strategic growth efforts
- Improve communication, alignment, and collaboration across teams
- Identify sources of friction, confusion, or inefficiency and proactively implement solutions
- Facilitate cross-functional coordination and help teams navigate competing priorities
- Create processes and operating rhythms that improve execution and accountability
- Help coordinate major company initiatives, including product launches, organizational changes, and strategic projects
- Track progress against company goals and ensure stakeholders remain aligned
- Provide structure and follow-through on complex, cross-functional efforts
- Own and evolve people operations functions, including performance management, employee development, career growth frameworks, and organizational planning
- Serve as a trusted resource for managers and employees on people-related matters
- Build scalable programs that strengthen company culture and employee engagement and wellbeing
Our take
Anyone who has played a multiplayer online game knows it can be a free-for-all when it comes to toxic, hate-filled, abusive, and ultimately harmful speech. Modulate is attempting to take on in-game toxic speech, and even potentially predatory behavior, with its AI-powered software ToxMod.
Despite the monumental task at hand, where chat moderation risks creating an over-policed online community, Modulate asserts that its AI can distinguish between friendly banter and sinister chat. ToxMod boasts users like PokerStars VR, Rec Room, and Gun Raiders, with the company hinting at undisclosed high-profile customers. A strategic mode towards Metaverse-based game studios aligns well with the booming growth of the Metaverse gaming industry, projected at around 40% annual growth.
In a notable development, Modulate has forged a partnership with Activision Blizzard. As part of this collaboration, Modulate's work with Activision has led to real improvements in Call of Duty (from a huge 50% drop in toxic voice chat exposure to increased player engagement and retention). By proving that AI-driven moderation can scale without disrupting gampole, Modulate is really setting a new standard for online safety. And with growing interest from other studios and industries, including music for AI-detection, the company is well set to expand its impact and help shape a more respectful future for multiplayer gaming.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Aug 2022
$30m
SERIES A
Apr 2022
$30m
SERIES A
Total funding: $66m
Company HQ
Davis Square, Somerville, MA
Leadership
Mike Pappas
(Co-Founder & CEO)Began their career as a Technology Associate at Bridgewater Associates before joining spend and travel management software company Lola as a Software Architect.
Carter Huffman
(Co-Founder & CTO)Previously a Software Engineer at Dimensional Insight before co-founding Modulate. Prior to this they spent two years at NASA's Jet Propulsion Laboratory working as part of the Machine Learning and Instrument Autonomy group.
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