Technical Solutions Engineer, Arista
$90-150k
1-2 days a week in office (Santa Clara, CA)
Data-driven networking platform
Be an early applicant
Data-driven networking platform
1001+ employees
Be an early applicant
$90-150k
1-2 days a week in office (Santa Clara, CA)
1001+ employees
Company mission
To design, manufacture and deliver leading data-driven cloud networking solutions in an environmentally and socially sustainable manner.
Role
Who you are
- You are a top-tier Technical Support Engineer with a passion for solving customer problems
- A strong analytical mind is required, as is the ability to triage
- The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case
- Excellent written and verbal communication skills are a must, as is a collaborative approach
- Working knowledge of networking industry, products, and protocols
- Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies:
- AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
- Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
- A strong comfort level with Linux is highly desired
- Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus
What the job involves
- At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success
- We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions
- A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations
- We drive the success of our customers through passion and teamwork and via ensuring quick response times
- You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions
- You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams
- The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction
- As we are continually releasing new features and products, a high aptitude for both learning and teaching are required
- Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts
- Respond to customer product inquiries via telephone or in written, internet-based email
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters
- Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities
- Troubleshoot problems with hardware equipment and software applications and recommends corrective action
- Document customer communication and recurring technical issues to support product quality programs and product development
Our take
Arista is a supplier of cloud networking solutions, addressing the needs of internet companies, cloud service providers, and enterprises. While the business is not tied to a crowd of large customers, companies are nonetheless attracted to its CloudVision Software - which has the potential to save them a significant amount of money.
The company's growth so far has led to it being seen as a rising star in the computer networking industry. It competes directly with digital giant Cisco, but despite this boasts impressive revenue growth. In fact, Arista has been vocal with its confidence that it can continue to grow at a rapid pace, as it further develops its offering for the networking market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2020
$36m
SERIES C
Jul 2017
$30m
LATE VC
Total funding: $66m
Company HQ
Santa Clara, CA
Leadership
Andreas von Bechtolsheim
(CDO)Previously was a co-founder and Chief System Architect at Sun Microsystems. Has also received the EY 2015 US Entrepreneur of the Year Award and is a member of the National Academy of Engineering.
Kenneth Duda
(CTO)Holds 3 simultaneous engineering degrees from MIT as well as a PhD in Computer Science from Stanford University. Previously worked as the CTO at There and was also the first employee of Granite Systems, where they lead the software development team.
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