Sales Development Representative, 5CA
Netherlands
Outsourced customer support for gaming, digital services & beyond
Job no longer available
Outsourced customer support for gaming, digital services & beyond
1001+ employees
Job no longer available
1001+ employees
Company mission
To optimize customer journeys with tailor-made CX.
Role
Who you are
- 1-3 years of experience in Commercial or B2B sales roles
- Experience in Gaming or Scaleup companies is considered a plus
- Outstanding communication skills in English (written, verbal, presentation), other European language is a plus
- Demonstrated success in prospecting leads and identifying new opportunities
- Strong teamwork spirit and customer service skills
- Reliable and detail-oriented, strong time-management skills
- A degree in Commercial, Business and similar study is a plus
- Based in the Netherlands
What the job involves
- This role will be primarily focused around performing outreach through emails, calls, and social selling to qualify prospective customers
- Be part of a team that identifies new prospects, develops outreach sequences to connect with relevant stakeholders, monitors and optimizes sales funnel conversion, and qualifies the lead
- This role is one of the first touchpoints for prospects and has the opportunity to set the tone for 5CA and the sales cycle that follows
- Identify companies that fit with 5CA brand, find the relevant stakeholders and reach out to them according to customer outreach sequences
- Manage incoming website leads
- Measure sales funnel conversions and improve the effectiveness of the outreach
- Expand network on LinkedIn, within 5CA strategy verticals
- Reach out to companies (with landing page, video or other way of approach) to set up meetings and create leads and opportunities
- Qualify potential prospects
- Set-up & conduct the qualification calls
- Include 5CA stakeholders where needed
- Qualify/Disqualify the opportunity within the process
- Hand-over the lead to sales manager Stay involved if needed until closing of the deal
- Nurture existing accounts utilizing Sales Marketing platforms and Linkedin
- Keep detailed and accurate records of all interactions with leads in a Customer Relationship Management (CRM) system
- This includes updating contact information, tracking communication history, and documenting lead status
- Analyze the relevance of the database by measuring success rates according to industries, sectors, functions etc
- Help create email marketing campaigns that support the sales development process
- Generate and share regular reports on key performance metrics, such as the number of calls made, emails sent, qualified leads, and conversion rates
Our take
5CA is a remote-first customer support outsourcing provider, delivering global multilingual CX services for gaming and consumer electronics businesses. Its network of work-from-home agents supply 24/7 support, that can scale alongside clients' needs.
Operating since 1998, and with its remote model implemented over a decade ago, 5CA has continuously adapted - for example by expanding to serve gaming companies as the media's popularity began. As more people than ever look for remote opportunities to work, and the customer experience becomes more valued, 5CA is in a great position to grow its network and secure further success in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Company benefits
- Small and focused teams
- Remote-first policy
- Diverse, international team
- Complimentary online training courses
Company HQ
Hoog-Catharijne CS en Leidseveer, Utrecht, Netherlands
Leadership
Otto van Haaren
(Founder & CEO)Previously an Export Manager at primax.
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