Cloud Support Engineer, MerQube
Fintech
Technology for index-linked investing
Open for applications
Technology for index-linked investing
21-100 employees
Open for applications
21-100 employees
Company mission
To enable clients to bring their ideas to the market fast.
Role
Who you are
- Master's or bachelor's degree in computer science, engineering, or a related field
- 5+ years of extensive experience in Cloud Support, FinTech Support, Site Reliability, or related roles
- 3+ years of hands-on experience in software engineering roles
- Profound understanding of SRE/Support principles and best practices
- Strong expertise with cloud platforms, preferably AWS, and familiarity with Azure or GCP
- Proficiency in deploying and managing containerized applications using Docker and Kubernetes
- Deep knowledge of cloud infrastructure concepts and tools, including Terraform/Ansible
- Advanced proficiency in the Python programming language and its associated development toolchain
- Exceptional problem-solving skills, with a track record of troubleshooting complex issues
- API knowledge
- Outstanding communication and collaboration abilities, enabling effective teamwork
Desirable
- Proficiency in shell scripting languages like Bash Python
- Familiarity with tools such as Airflow, Grafana
- Experience with monitoring and logging tools like Prometheus/Grafana or Datadog
- Understanding of SQL database technologies like MySQL or PostgreSQL
What the job involves
- We are seeking a highly skilled and experienced Support Engineer (Fintech) to join our Cloud Support team. The ideal candidate will have a strong background in cloud technologies, infrastructure as code, and automation, with a focus on maintaining the reliability and scalability of our cloud-based systems.
- As a Cloud Support Engineer, you will work closely with cross-functional teams to ensure our cloud infrastructure is robust, performant, and able to meet the demands of our business. Additionally, you will be responsible for providing technical customer support to address inquiries and issues related to our cloud services
- Maintain and manage cloud-based infrastructure in accordance with industry best practices
- Monitor and optimize cloud resources to ensure cost-effectiveness and scalability
- Implement automation for provisioning, scaling, and maintaining cloud resources
- Establish and maintain service-level objectives (SLOs) and service-level indicators (SLIs) to measure system reliability and performance
- Continuously monitor system performance, diagnose issues, and implement solutions to improve reliability and performance
- Conduct post-incident reviews (PIRs) and implement remediation plans to prevent future incidents
- Participate in an on-call rotation to respond to incidents and outages promptly
- Collaborate with engineering teams to resolve production incidents and minimize customer impact
- Provide technical customer support to address inquiries and issues related to our cloud services, ensuring timely and effective resolutions
- Ensure the security and compliance of cloud resources by implementing best practices and security controls
- Stay updated on security vulnerabilities and apply patches and fixes as needed
- Develop and maintain infrastructure as code (IAC) scripts and templates to automate the provisioning and management of cloud resources
- Implement CI/CD pipelines for deploying infrastructure changes
- Document system architecture, procedures, and troubleshooting guides
- Share knowledge and mentor junior team members
Our take
San Francisco-based Merqube is stepping up to meet the escalating demands of the world's investors, who now seek increasingly intricate, tailor-made, and innovative index-building solutions that can be swiftly and economically introduced to the market.
Founded in 2019, the company specializes in calculating a wide array of strategies, spanning from well-defined outcomes to volatility and risk control and provides both end-of-day and real-time calculations. Allowing its clients to quickly bring their ideas to the market, gaining them a competitive edge.
Having concluded a highly successful funding round in 2023, MerQube is now well-equipped to take its operations to new heights. The capital is being utilized to enhance the company's engineering capabilities and bolster its platform infrastructure. Furthermore, the funding has been pivotal in attracting top talent to fuel its growth and expansion into key markets, solidifying MerQube's position as a leading player in the ever-evolving financial landscape.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jul 2023
$22m
SERIES B
Aug 2022
$8m
EARLY VC
Total funding: $36m
Company benefits
- Medical, dental and vision benefits
- Flexible working arrangements
- Remote working opportunities
- Opportunities to learn, develop, and grow
- PTO, holiday, and sick time
Company HQ
SoMa, San Francisco, CA
Leadership
Vinit Srivastava
(CEO & Co-Founder)Graduated from the University of Virginia Darden School of Business with an MBA in General Management. Previously worked as S&P Dow Jones Indices initially as an Associate Director before moving onto become Director, then Senior Director and finally, Managing Director.
Keith Loggie
(Head of Research & Co-Founder)Graduated from NYU Stern School of Business with an MBA in Finance and Economics. Previously worked at S&P Dow Jones Indices for over 20 years in multiple roles, including the Head of Index Committee Management.
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