Customer Success Architect, Bobsled
+ Equity
Data sharing cloud platform
Be an early applicant
Data sharing cloud platform
21-100 employees
Be an early applicant
+ Equity
21-100 employees
Company mission
To transform the way businesses collaborate on data across the cloud.
Role
Who you are
- Are you passionate about helping customers get the most value from a powerful platform? Do you love solving technical problems and working directly with users to make their experience seamless?
- Experience: 4+ years of experience in customer success, solutions architecture, consulting or related technical roles
- Technical Skills: Strong SQL proficiency required. Python and/or JavaScript experience is a plus. Experience with data platforms or databases is essential
- Excellent Communicator: You can explain technical details in ways that make sense to non-technical audiences and collaborate with engineers when needed
- Self-Starter: You're resourceful, proactive, and thrive in fast-paced startup environments
- Team Player: You work well with others and are excited to be part of a mission-driven, customer-centric team
What the job involves
- We're looking for a Customer Success Architect to join our growing team at Bobsled
- Design & Optimize Solutions: Partner with customers to architect optimal platform implementations, guide technical setup, and establish best practices to maximize platform value
- Technical Support Excellence: Own end-to-end customer support, from initial troubleshooting to resolution. Collaborate with engineering to diagnose complex issues and ensure customer satisfaction
- Product Enhancement: Champion customer needs by gathering feedback, identifying trends, and working with product teams to influence roadmap decisions. Translate customer challenges into actionable product improvements
- Strategic Customer Partnership: Build and maintain strong relationships as a trusted technical advisor, driving customer success and long-term retention through proactive engagement
- Incident Management: Lead incident response and resolution, coordinating with stakeholders to minimize customer impact and ensure swift problem resolution
- Quality Assurance: Maintain detailed documentation of customer issues, thoroughly investigate root causes, and submit well-documented bug reports and feature requests to engineering
Our take
Bobsled is a data-sharing platform that helps companies and individuals transfer data via the cloud. With data security and control becoming an increasingly important tool for companies, Bobsled’s platform exists to unify data sharing, distribution, versioning, and other functions.
Bobsled’s success will rely on its customer retention. As a young company with a number of larger competitors, it will have to scale up to compete in the thriving cloud platform data marketplace. A significant funding round in 2023 should allow it to do just this, as it invests in building out the platform with a focus on supporting a wider range of data sources.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
86% employee growth in 12 months
Glassdoor (5)
Company
Funding (2 rounds)
Apr 2023
$17m
SERIES A
Jan 2022
$7m
SEED
Total funding: $24m
Company benefits
- Access to optional 1:1 coaching through a professional service - no matter your seniority
- Each new employee gets a new Macbook, a new 4K monitor, and $1,000 to upgrade your home office
- Remote-first
- Quarterly offsites for each team in cities across the world, and biannual offsites for the entire company
- Inclusive by design - with team members in 10 different countries, mutual respect, inclusion and diversity are core to our mission of building the company of the future
Company values
- Bobsled is hypothesis-driven and rigorous
- Bobsled is intellectually curious yet decisive
- Bobsled embraces mistakes and learn from them
- Bobsled is laser-focused on our end user
- Bobsled moves with urgency
Company HQ
Downtown Los Angeles, Los Angeles, CA
Articles
Leadership
Jake Graham
(CEO)Previously Principal Product Manager at Azure Data Exchange, Lead Product Managerof AI and Graph Analytics at Neo4j, and Lead Production Manager at Intel Corporation.
Joshua Neckes
(COO)Previously Co-Founder & President at Simon Data and PXP, VP of Marketing for Group Commerce, COO at Thunder 1 1.
Andrew Jefferson
(CTO)Previously Software Engineer at Neo4j, Graph Deep Learning at Octavian.ai, VP of Engineering at Tractable.
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