Customer Success Architect, Bobsled
+ Equity
Data sharing cloud platform
Job no longer available
Data sharing cloud platform
21-100 employees
Job no longer available
+ Equity
21-100 employees
Company mission
To transform the way businesses collaborate on data across the cloud.
Role
Who you are
- Are you passionate about helping customers get the most value from a powerful platform? Do you love solving technical problems and working directly with users to make their experience seamless?
- Experience: 4+ years of experience in customer success, solutions architecture, consulting or related technical roles
- Technical Skills: Strong SQL proficiency required. Python and/or JavaScript experience is a plus. Experience with data platforms or databases is essential
- Excellent Communicator: You can explain technical details in ways that make sense to non-technical audiences and collaborate with engineers when needed
- Self-Starter: You're resourceful, proactive, and thrive in fast-paced startup environments
- Team Player: You work well with others and are excited to be part of a mission-driven, customer-centric team
What the job involves
- We're looking for a Customer Success Architect to join our growing team at Bobsled
- Design & Optimize Solutions: Partner with customers to architect optimal platform implementations, guide technical setup, and establish best practices to maximize platform value
- Technical Support Excellence: Own end-to-end customer support, from initial troubleshooting to resolution. Collaborate with engineering to diagnose complex issues and ensure customer satisfaction
- Product Enhancement: Champion customer needs by gathering feedback, identifying trends, and working with product teams to influence roadmap decisions. Translate customer challenges into actionable product improvements
- Strategic Customer Partnership: Build and maintain strong relationships as a trusted technical advisor, driving customer success and long-term retention through proactive engagement
- Incident Management: Lead incident response and resolution, coordinating with stakeholders to minimize customer impact and ensure swift problem resolution
- Quality Assurance: Maintain detailed documentation of customer issues, thoroughly investigate root causes, and submit well-documented bug reports and feature requests to engineering
Our take
Bobsled is a data-sharing platform that helps companies and individuals transfer data via the cloud. With data security and control becoming an increasingly important tool for companies, Bobsled’s platform exists to unify data sharing, distribution, versioning, and other functions.
Bobsled’s success will rely on its customer retention. As a young company with a number of larger competitors, it will have to scale up to compete in the thriving cloud platform data marketplace. A significant funding round in 2023 should allow it to do just this, as it invests in building out the platform with a focus on supporting a wider range of data sources.
Steph
Company Specialist at Welcome to the Jungle
Insights
86% employee growth in 12 months
Glassdoor (5)
Company
Funding (2 rounds)
Apr 2023
$17m
SERIES A
Jan 2022
$7m
SEED
Total funding: $24m
Company HQ
Downtown Los Angeles, Los Angeles, CA
Leadership
Jake Graham
(Co-Founder & CEO)Previously a Principal Product Manager at Azure Data Exchange, a Lead Product Manager of AI and Graph Analytics at Neo4j, and a Lead Production Manager at Intel Corporation.
Joshua Neckes
(Co-Founder & COO)Previously the Co-Founder & President at Simon Data and PXP, a VP of Marketing for Group Commerce, and the COO at Thunder 1 1.
Share this job