Customer Success Manager, Haus
$130-190k
OTE
+ Equity
Marketing science & incrementality
Be an early applicant
Marketing science & incrementality
101-200 employees
Be an early applicant
$130-190k
OTE
+ Equity
101-200 employees
Company mission
To democratize access to world-class causal inference tools, empowering businesses to make data-driven decisions rooted in scientific rigor.
Role
Who you are
- 4+ years of experience in growth marketing or marketing science. A fluent understanding of paid media buying and/or analytics will make you an especially valuable resource for our customers
- Some experience in a customer facing role, and an ability to interact and collaborate with key stakeholders within customer organizations
- Passionate about operational excellence and establishing processes and playbooks to scale CS at Haus as we enter our next phase of growth
- Demonstrated track record in an early-stage company or highly ambiguous environment where you need to juggle multiple projects at once
- Scrappy and resourceful, and willing to fill any gaps necessary to keep our customers happy
- Strong written communication and experience presenting to customers and executives
What the job involves
- As an early member of the Customer Success team at Haus, you will be building and shaping the function from the ground up
- You will serve as a trusted advisor to our customers, focusing on driving value and platform adoption
- Your work will promote overall customer satisfaction, product adoption, retention, and renewals
- Serve as the primary point of contact for customers throughout their lifecycle, including onboarding new accounts, developing an experimentation roadmap, and facilitating ongoing testing & analysis through the Haus platform
- Advise customers on best practices in order to maximize value and ROI from the platform. Empower our customers to connect their business questions with Haus product offerings
- Serve as a trusted partner to our customers on interpretation of test results and how to take action, simplifying complex concepts into easy-to-understand recommendations
- Establish CS processes, playbooks, and workflows that balance quality of service with our focus on scale & automation
- Partner closely with our product, science, & engineering teams to translate customer requests into scalable product features
- Build trusted relationships with key stakeholders within customer organizations to drive adoption and ensure renewals
Our take
Haus is a decision science and marketing measurement platform helping brands optimize their marketing spend through data-driven insights. Its GeoLift product enables companies to run test/control experiments, providing clear measurements of marketing impact across channels.
Alongside this, its new Causal Attribution tool offers daily insights on incremental returns, helping brands make smarter marketing decisions and improve efficiency. Integrating with existing workflows gives marketers a more accurate view of their campaigns' performance.
Supported by a number of investors, Haus recently raised significant funding to expand its platform. Trusted by brands like Sonos, Coursera, and Pernod Ricard USA, Haus continues to deliver impressive ROI through its advanced marketing tools.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Top of the line health, dental, and vision insurance
- 401k plan
- Provide you with the tools and resources you need to be productive (new laptop, equipment, you name it)
Company HQ
SoMa, San Francisco, CA
Leadership
Zach Epstein
(Founder & CEO)Previously led measurement initiatives at Google. While there, they helped industry leaders like Netflix build out causal inference measurement and experiment infrastructure.
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