IT Specialist, Lumafield

• 2-5 years of professional IT experience providing tier 1 and/or tier 2 support
• Experience in Powershell and Bash; must be comfortable in a terminal environment
• Strong knowledge of software installation, security, configuration and troubleshooting
• Track record of continuously learning and staying up to date with new technologies
• Thrive in a fast-paced environment, managing changing priorities and tight deadlines
• Ability to effectively communicate technical concepts to technical and non-technical end-users
• Self-starter that can operate independently and work collaboratively with Software and Security Teams across our Boston and San Francisco offices

Desirable

• We are looking for an IT Specialist with a focus on driving and ensuring security initiatives by parenting closely with our Software and Security Teams
• In this role you’ll serve as one of the primary points of contact for all things IT, installation, integration, maintenance, and troubleshooting
• Troubleshoot and effectively work with technical and non-technical end-users to resolve software and hardware issues
• Provision and de-provision employee computers (Mac, Windows and Linux)
• Maintain our software installation, and security programs such as Rippling, Vanta, SentinelOne, MDMs and more
• Owning best security practices including patch management, CIS hardening, and meeting software/physical onsite security compliance requirements set forth by various compliance frameworks (SOC2/ISO:27001/ITAR)
• Serve as Tier 1 and Tier 2 IT help support for all Lumafield Employees and Offices
• Develop and maintain documentation for security processes and procedures
• Manage Neat products and presentation equipment in conference rooms
• Partner with a variety of vendors and install, configure, and troubleshoot software applications as needed
• Understand networking fundamentals and troubleshoot core networking issues (switching, routing, and WiFI access points)