Senior Technical Account Manager, CrowdStrike
+ Equity awards
AI-native cybersecurity platform
Open for applications
AI-native cybersecurity platform
1001+ employees
Open for applications
+ Equity awards
1001+ employees
Company mission
CrowdStrike is on a mission to stop breaches. Its purpose is to provide safety and security to some of the world’s largest, most influential companies and, by extension, the billions of people around the world who use their services.
Role
Who you are
- Bachelor’s Degree or equivalent experience
- Native or Bilingual French OR German
- Experience working with Windows Server Operating Systems
- Knowledge of enterprise web technologies, security and cutting-edge infrastructures
- Excellent customer service skills and ability to quickly establish technical credibility with customers
- Excellent communication skills, written and verbal
- Proven problem-solving skills
- Collaborative attitude
- Ability to travel up to 25%
- Commitment to customer success
Desirable
- CISSP or ITIL Certification
- Bachelor’s Degree in Computer Science or equivalent
- 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
- Deep expertise in Linux and Mac platforms
What the job involves
- Serve as primary technical contact and augment our customer support teams
- Onboard new customers to the CrowdStrike platforms
- Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices
- Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties
- Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite
- Research customers’ technical issues in a timely manner and follow up with recommendations and action plans
- Escalate customer issues to management when appropriate
- Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed
- Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
- Create knowledge base content to capture new learning for reuse throughout the company and user base
- Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
- Support the sales teams in identifying account expansion opportunities
- Drive support cases to ensure issues are being resolved in a timely manner
Our take
Since CrowdStrike was founded by a trio of former McAfee executives in 2011, it’s grown into a thousands-strong, NASDAQ-listed company. With customers including Verizon, Deloitte, and Goldman Sachs, it’s considered one of the world’s top enterprise cybersecurity vendors along with the likes of Cisco, IBM, and Palo Alto Networks.
One of the reasons behind CrowdStrike's continued success is its ability to keep pace with the evolving tech market, for instance with its Generative AI security analyst that leverages recent developments in AI. Although not immune to the slowdown of the global economy, the company's modular design has given it the upper hand, allowing clients to consolidate their security spend with CrowdStrike instead of selecting packages from multiple vendors at a higher overall cost.
With long-term demand for cybersecurity products growing, and its reputation as strong as ever, CrowdStrike shows no signs of slowing down. It has partnered with Ignition Technology to double down on its UK presence, and continues to be a voice in the wider market through its "Falcon Fund" investment vehicle and position as a founding member of NIST's Artificial Intelligence Safety Institute Consortium (AISIC).
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2018
$200m
SERIES E
Oct 2017
$25m
SERIES D
Total funding: $475.9m
Company benefits
- Competitive Employee Stock Purchase Plan
- Comprehensive Health Benefits
- Parental & Fertility Assistance
- Remote-first culture
- Health & Wellness Programs
- Professional Development
- Executive Coaching & Mentorship
- Offices with stocked kitchens when you need to fuel innovation and collaboration
- Competitive vacation and flexible working arrangements
Company values
- Automony
- Flexibility
- Trust
Company HQ
Heritage District, Sunnyvale, CA
Articles
Leadership
George Kurtz
(President & CEO)Founded security software company Foundstone in 1999, operating as CEO until McAfee's $90m acquisition in 2004. Spent the next seven years at McAfee in a number of executive roles including SVP of Enterprise and CTO.
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