Senior Manager of HR Operations, OpenGov

• 5+ years of experience in HR operations or people-related program management roles
• Background in supporting TA operations and reporting
• Demonstrated ability to leverage AI and analytics tools like Excel, Looker, or similar platforms
• Experience with process mapping and continuous improvement initiatives
• Deep familiarity with HR systems (e.g., Workday, Ashby) and workflow tools like Jira
• Extensive knowledge of Workday is a must
• Experience conducting HR audits and working with confidential employee data
• Exceptional attention to detail and operational rigor
• Strong verbal and written communication skills
• Experience collaborating cross-functionally, especially with Finance, Legal, and IT

Desirable

• We're on the lookout for an experienced HR Operations Manager to join our People Team. You'll need to be a great people leader and someone who loves optimizing processes.
• This role is critical in ensuring seamless execution across various HR operational functions including systems support, data audits, onboarding and offboarding, compliance, requisition, and offer support.
• The ideal candidate is organized, data-savvy, and thrives on improving processes that directly enhance the employee and candidate experience.
• You'll be the operational backbone of key People and Talent workflows, ensuring accuracy, efficiency, and stakeholder alignment
• Manage and optimize Jira workflows to track employee lifecycle processes and HR service requests
• Oversee and enhance the HR chatbot experience to deliver real-time employee support and guidance
• Conduct recurring HR data audits to ensure system accuracy, compliance, and data hygiene
• Own and occasionally facilitate day 1 new hire orientation, ensuring a consistent, engaging experience for all new team members
• Drive operational components of onboarding and offboarding, including task coordination, documentation, and compliance
• Coordinate and track immigration cases in partnership with external counsel as well as advise leaders on ad hoc visa questions
• Manage the background check process with vendors and resolve discrepancies proactively
• Support offer creation and requisition approvals, ensuring alignment with internal policies and approval structures
• Act as the finance liaison for open roles, ensuring headcount alignment and financial reporting accuracy
• Deliver Talent Acquisition (TA) operations reporting, including dashboards and intelligence insights
• Maintain and update process documentation and standard operating procedures (SOPs) for all owned workflows